Luke Bower Email & Phone Number

Campbell Hall, Ny, Us

Sloatsburg, Ny

- Consult with clients on website content updates and improvements.- Provide additional social media functionality for client websites.- Troubleshoot and resolve web issues.- Content Generation aimed at driving more site traffic.

Sloatsburg, New York, United States

1 Liberty Plaza, New York, New York

• Assisted in the development and implementation of the Enterprise Content Management strategy.• Managed the structure, design, security, functionality, and administration of team sites, lists, libraries, and intranet pages.• Moved several departmental wiki sites from Confluence to SharePoint.• Contributed to the development of ECMS governance models, procedures, policies, and documentation.• Created training documentation for end users and handled ECMS support requests.• Implemented specific SharePoint security guidelines for intranet portal.• Created Gatekeeper Resource Center, SharePoint hub for maintaining documentation and procedures around portal content.• Performed extensive smoke and UAT testing, providing IT with detailed descriptions on each issue.• Managed tasks and progress through JIRA, reported daily to the Knowledge Solutions team.• Participated in Portal release.

New City, Ny

Current Goals:• Bring website look and feel up to date with a focus on user experience.• Search Engine Optimization and Social Media engagement with the intent of increasing donations and donors.• Content creation for social media and website.• Continued maintenance and updating of the LASRC website.Highlights: Detected URL Insertion hack on website that caused issues with google search and potentially endangered any visitors to the site. Ultimately reversed the hack and removed the dangerous content, then worked with Google to restore our search results

New City, Ny

• Created several new posts for their "In the News" section• Created new page, submission form, and post to promote a new Internship application which resulted in a few applications.• Added new plugin for backups and created weekly backup of WordPress website.• Created, implemented, and styled a new contact form in the contact us section that sends an email to proper attorney based on subject.• Various webpage updates.• Added a google map API to contact us section.• Created "What we don't do..." page.• Added a new accordion list for county courts.• Kept plugins, themes and WordPress up to date to ensure security of site.• Added social media links to front page, created a new icon for donation link.

Stony Point, Ny

• Regularly maintain the library's Facebook and Twitter Page to promote the library's events and provide resources for patrons.• Market library events by creating fliers in Microsoft Publisher and posting them to social media outlets.• Assist patrons with using computers, internet, tablets, and various programs like Word and Google Drive.

Stony Point, Ny

Circulation Clerk - Rose Memorial Library, Stony Point, NY - March 2015 - Present - Assist patrons in searching for materials. - Proficient in using symphony workflows program. - Assist in managing youth programs. - Shelf read to help maintain orderly library. - Reshelving of returned library materials. - Help patrons with basic computer tasks and library website navigation.

Orangeburg, Ny

- Domestic and International product packing.- Inventory processing for order shipment using FedEx/UPS.- Company certified fork lift operator- Order assembly experience

- Managed corporate website content, the company's mass mail program (targeting 80,000+ clients) and product distribution website/Sharepoint site (250+ contacts).- Posted/updated new product content for 2 major external distribution channels (in the USA/Europe), using SQL.- For 2012, I lead the company's Security Team which directed the security policies and made key decisions regarding third party software used for business.- Highlights: Have contributed gaining 150+ new clients from traffic to website.Major Projects:- Mass Mail Program: Engaged to maintain regular email contact with a database of 80,000 clients in the USA/Europe. (2010-2012).- SharePoint Distributor Portal: Created a worldwide distributor portal with SharePoint, used as a “one stop” information portal for all of the company's low-end products.- SharePoint Issue Tracker: Created a SharePoint issue tracker in Amazon EC2 used by engineering worldwide for issue tracking which saved the company ~$4,000/mo.

Chestnut Ridge, Ny

- Utilized impeccable communication skills in a call center environment.- Six plus years managing country wide customer accounts for several sales engineers.- Kept in constant contact with customers providing updates in a “quote through shipment process”- Generated sales leads for sales engineers - Helped to write procedural documentation for CSR Roles for ISO 9000 certification.- Handled customer complaints in a positive and effective manner via customer complaint database.- Provided order review for other CSR’s.- Kept a working list of each customer interaction in a customer database

Chestnut Ridge, Ny

- Responsible for coordinating with worldwide service centers for product repairs.- Direct backup for Service Administrator- Utilized MS Access databases to keep track of product repair turnaround times- Coordinated with repair technicians to consistently meet company standards for turnaround times.

Chestnut Ridge, Ny

- Administered RMA Numbers for domestic customers sending in their Oscilloscopes for repair or calibration.- Worked with service technicians to determine and relay turn-around time to customers.- Provided quotes to customers for repairs or calibrations.

Chestnut Ridge, Ny

- Used FedEx and UPS Shipping programs to ship LeCroy Products worldwide.- Packed and processed products to company standards using custom packing materials.- Assisted with receipt of incoming merchandise.- Assisted with stock room functions such as parts distribution and inventory management.

As Computer Information Systems, Computer Information Systems

Computer Programming, Web Technology