Luke Bower Email & Phone Number

Campbell Hall, NY, US

Sloatsburg, NY

- Consult with clients on website content updates and improvements.- Provide additional social media functionality for client websites.- Troubleshoot and resolve web issues.- Content Generation aimed at driving more site traffic.

Sloatsburg, New York, United States

1 Liberty Plaza, New York, New York

• Assisted in the development and implementation of the Enterprise Content Management strategy.
• Managed the structure, design, security, functionality, and administration of team sites, lists, libraries, and intranet pages.
• Moved several departmental wiki sites from Confluence to SharePoint.
• Contributed to the development of ECMS governance models, procedures, policies, and documentation.
• Created training documentation for end users and handled ECMS support requests.
• Implemented specific SharePoint security guidelines for intranet portal.

New City, NY

• Current Goals:
• Bring website look and feel up to date with a focus on user experience.
• Search Engine Optimization and Social Media engagement with the intent of increasing donations and donors.
• Content creation for social media and website.
• Continued maintenance and updating of the LASRC website.Highlights: Detected URL Insertion hack on website that caused issues with google search and potentially endangered any visitors to the site. Ultimately reversed.

New City, NY

• Created several new posts for their "In the News" section
• Created new page, submission form, and post to promote a new Internship application which resulted in a few applications.
• Added new plugin for backups and created weekly backup of WordPress website.
• Created, implemented, and styled a new contact form in the contact us section that sends an email to proper attorney based on subject.
• Various webpage updates.
• Added a google map API to contact us section.

Stony Point, NY

• Regularly maintain the library's Facebook and Twitter Page to promote the library's events and provide resources for patrons.
• Market library events by creating fliers in Microsoft Publisher and posting them to social media outlets.
• Assist patrons with using computers, internet, tablets, and various programs like Word and Google Drive.

Stony Point, NY

Circulation Clerk - Rose Memorial Library, Stony Point, NY - March 2015 - Present - Assist patrons in searching for materials. - Proficient in using symphony workflows program. - Assist in managing youth programs. - Shelf read to help maintain orderly library. - Reshelving of returned library materials. - Help patrons with basic computer tasks and library.

Orangeburg, NY

- Domestic and International product packing.- Inventory processing for order shipment using FedEx/UPS.- Company certified fork lift operator- Order assembly experience

- Managed corporate website content, the company's mass mail program (targeting 80,000+ clients) and product distribution website/Sharepoint site (250+ contacts).- Posted/updated new product content for 2 major external distribution channels (in the USA/Europe), using SQL.- For 2012, I lead the company's Security Team which directed the security policies.

Chestnut Ridge, NY

- Utilized impeccable communication skills in a call center environment.- Six plus years managing country wide customer accounts for several sales engineers.- Kept in constant contact with customers providing updates in a “quote through shipment process”- Generated sales leads for sales engineers - Helped to write procedural documentation for CSR Roles for.

Chestnut Ridge, NY

- Responsible for coordinating with worldwide service centers for product repairs.- Direct backup for Service Administrator- Utilized MS Access databases to keep track of product repair turnaround times- Coordinated with repair technicians to consistently meet company standards for turnaround times.

Chestnut Ridge, NY

- Administered RMA Numbers for domestic customers sending in their Oscilloscopes for repair or calibration.- Worked with service technicians to determine and relay turn-around time to customers.- Provided quotes to customers for repairs or calibrations.

Chestnut Ridge, NY

- Used FedEx and UPS Shipping programs to ship LeCroy Products worldwide.- Packed and processed products to company standards using custom packing materials.- Assisted with receipt of incoming merchandise.- Assisted with stock room functions such as parts distribution and inventory management.

As Computer Information Systems, Computer Information Systems

Computer Programming, Web Technology