Luther Page Email & Phone Number

Remote

• Provided technical support for Acuity Logic, a critical software platform for healthcare professionals, ensuring seamless user experiences and resolving technical queries promptly.• Managed inbound user communication and ticket management using Salesforce, showcasing strong troubleshooting and customer care skills.• Supported healthcare professionals, including doctors, nurses, and business owners, in navigating Acuity Logic functionalities and troubleshooting issues, enhancing user proficiency and satisfaction.• Used Five9 for client communication, contributing to high customer satisfaction rates through efficient support interactions.

Mansfield, Texas, United States

・Perform daily on-site computer maintenance, optimizing setup, removing adware/trial software, and enhancing storage and processor utilization, resulting in improved performance and properly functioning computers・Provide entry-level technical support to over 30 customers per week, addressing website usage, account, and troubleshooting inquiries, resulting in improved customer satisfaction and enhanced website utilization・Recognized for consistently exceeding performance targets by maintaining a high customer satisfaction rating of over 95% based on post-service surveys.・Implemented a streamlined customer inquiry process, resulting in a 20% reduction in response time and significantly enhancing overall customer experience.

Remote

・Develop over 100+ players' versatility, knowledge, and technical skills through targeted evaluations and tailored training programs, resulting in improved basketball skills, game understanding, and individual growth for team success・Coordinate and recorded more than 40 monthly camps, training sessions, and events, with a strong emphasis on team building exercises to cultivate collaboration and unity, leading to well-executed events・Manage and trained 30+ AAU basketball teams, emphasizing fundamental skills and achieving notable accomplishments, including a team ranking 10th in Michigan, demonstrating effective coaching methods and fostering team growth・Utilizing Final Cut Pro and Adobe Premiere, skilled in creating customized highlight tapes for athletes by selecting the best moments, applying visual effects, and collaborating closely with over 20+ clients

Remote

Collaborated with patients and employees, demonstrating strong administrative skills to address their technical concerns promptly and effectively.Offered comprehensive support in configuring user accounts, maintaining communication hardware and systems, and managing Active Directory for user authentication and access control.Diagnosed and resolved complex technical issues, optimizing system performance with VMware.Successfully tackled a wide range of challenges, including network, hardware, and Epic technical issues, while implementing cybersecurity measures to safeguard sensitive patient data.Created and managed tickets with a focus on timely issue resolution, maintaining detailed records of each case for future reference, and leveraging cloud computing platforms like MS Teams for efficient ticket management and resource allocation.Delivered comprehensive technical support to executive team members and doctors, adeptly resolving all technical issues and coordinating with engineers when necessary to ensure swift issue resolution and uninterrupted workflow.

Detroit, Michigan, United States

Managed 50+ employees, coordinating workflow, training, and goal achievement, ensuring efficient operations, met performance standards, and facilitated seamless new hire integration during a 12-hour shiftImplemented a streamlined Google Workspace network to facilitate real-time communication and updates among supervisors, CEOs, and account managers, ensuring seamless shift reporting for enhanced executive support.