Muhammad Luthfi Email & Phone Number

Tokyo, Japan

Working remotely for Security and Revenue Support Team

Tokyo, Japan

- Working at the Customer Success team, responsible for all customer support activities post-purchase and be the main point of contact on customer escalations.- Day-to-day job activities include communicating and responding to support requests within the predetermined SLA (using JIRA), analyzing support trends for improvement initiatives, managing.

Tokyo, Japan

- Working at ServiceNow division, assisting customers towards business process digitalization and modernization using cloud-native ServiceNow solutions.- Day-to-day job activities include interacting with clients providing in-depth explanation of ServiceNow features and licenses, implementing and configuring ServiceNow platform based on customer’s.

Greater Jakarta Area, Indonesia

- Worked at transaction team (managing order management system) and promotion team (managing voucher and promotions distribution).- Day-to-day job includes contributing to software development lifecycle processes (design, develop, test, monitor), helping system migration process (Perl to Golang), maintaining a large-scale codebase.- Implemented the first.

Jakarta, Indonesia

Took part developing internal dashboard to manage Editor Choice page

Greater Jakarta Area, Indonesia

Helped Tokopedia migrate their old web services written in Perl into a new one written in Golang.

Fasilkom UI

- Introduction to Computer Organization- Introduction to Digital System- Discrete Mathematics

Master Of Engineering - Meng, Information, Production, And Systems, 3.20

Activities and Societies: Forsnet (Foreign Student Network) memberMaster Thesis: Analysis on the Usage of Topic Model with Background.

Bachelor'S Degree, Computer Science, 3.52

Activities and Societies: Basketball TeamUndergraduate Thesis: Multilabel Classification for Detecting Elements of Community of Inquiry in.