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Muhamad Luthfi Shibghatullah is listed as Expert Customer Experience | Business and Customer Enthusiast | ex-GoTo at Mola, a company with 205 employees, based in Jakarta Metropolitan Area, Indonesia, Indonesia. AeroLeads shows a matched LinkedIn profile for Muhamad Luthfi Shibghatullah.
Muhamad Luthfi Shibghatullah previously worked as Customer Excellence at Mola and Merchant Support Specialist MOKA at Goto Group. Muhamad Luthfi Shibghatullah holds Bachelor'S Degree, Computer Science, 3.06 from Universitas Gunadarma.
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Customer oriented expert | Expert communication skill | problem solver | multi tasking ability | Critical Thinking
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A career timeline built from the work history available for this profile.
Jakarta, Indonesia
- Analyze and handle customer Inquiry, Request, or complaints, provide appropriate solutions and alternatives within the time limits and also follow up to ensure resolution- Outbound to customers to confirm the resolution of the problem that occurred. - Follow communication procedures, guidelines and policies.- Collaborates with multifunctional division to.
Greater Jakarta Area, Indonesia
- Analyze Merchants Issue and Provide sustainable Solutions Through Phone, Email, Live Chat, Social Media and Whatsapp Channels. - Collaborated with multi-disciplinary teams to effectively cascade and/or escalations of Merchants Concerns. - Collaborate with Quality Control team to analyze Customers issue and feedback for identify areas of improvement..
Greater Jakarta Area, Indonesia
-Receive calls from customers and assist users with any booking issues, resolving payment issues, updating account information, and addressing general inquiries.- Investigate and resolve customer complaints, ensuring a positive resolution and a high level of customer satisfaction.- Collaborate with other departments, such as operations and technical.
Greater Jakarta Area, Indonesia
- Respond to incoming calls from credit cardholders regarding account inquiries, transactions, billing statements, and other related issues.- Investigate and resolve customer complaints, disputes, and billing discrepancies promptly and professionally.- Collaborate with other departments, such as fraud prevention or collections, to address complex issues.
Other employees you can reach at mola.tv. View company contacts for 205 employees →
Brennda Paulina Gabriella
Colleague at Mola
London, England, United Kingdom, United Kingdom
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DK
Devid Koerniawan
Colleague at Mola
West Java, Indonesia, Indonesia
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DA
Derri Apriadi
Colleague at Mola
Jakarta, Indonesia, Indonesia
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JN
Josua Nugraha Purba
Colleague at Mola
South Jakarta, Jakarta, Indonesia, Indonesia
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MT
Muhammad Tedy Irwansyah
Colleague at Mola
Jakarta, Indonesia, Indonesia
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FF
Fariz Fadillah Hakim
Colleague at Mola
Jakarta, Jakarta, Indonesia, Indonesia
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FM
Firky Maulana Hermawan
Colleague at Mola
Jakarta Metropolitan Area, Indonesia
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HT
Hayyu Tanisa A. S
Colleague at Mola
Pancoran Mas, West Java, Indonesia, Indonesia
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MR
Muhammad Rizqullah
Colleague at Mola
Jakarta Metropolitan Area, Indonesia
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MY
Maulana Yusup
Colleague at Mola
South Jakarta, Jakarta, Indonesia, Indonesia
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Quick answers generated from the profile data available on this page.
Muhamad Luthfi Shibghatullah works for Mola.
Muhamad Luthfi Shibghatullah is listed as Expert Customer Experience | Business and Customer Enthusiast | ex-GoTo at Mola.
Muhamad Luthfi Shibghatullah is based in Jakarta Metropolitan Area, Indonesia, Indonesia while working with Mola.
Muhamad Luthfi Shibghatullah has worked for Mola, Goto Group, Gojek, and Cimb.
Muhamad Luthfi Shibghatullah's colleagues at Mola include Brennda Paulina Gabriella, Devid Koerniawan, Derri Apriadi, Josua Nugraha Purba, and Muhammad Tedy Irwansyah.
You can use AeroLeads to view verified contact signals for Muhamad Luthfi Shibghatullah at Mola, including work email, phone, and LinkedIn data when available.
Muhamad Luthfi Shibghatullah holds Bachelor'S Degree, Computer Science, 3.06 from Universitas Gunadarma.
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