Luvia Long Email & Phone Number

Cherry Hill, New Jersey, United States

The Patient Services Associate (PSA) assists the practice/department in maintaining a strong patient/customer focus, supports the delivery of highest quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial and operational targets.Responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities.function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required.Coordinate with Vascular providers to schedule vein procedures i.e.; ablations, phlebectomies, and sclerotherapies

Philadelphia, Pennsylvania, United States

I am the administrative assistant to 4 Heart and Vascular physicians as well as 2 nurse practitioners. I schedule vein procedures that occur in the office. I will be training to schedule vascular procedure for my physicians as well as take care of their schedules and edit their letter that need to be sent to the patients primary care providers.

Moorestown, Nj

Performs front desk duties, including checking in guest and answering phones. Streamlines operations by creating new policies and procedures. Schedules appointments made in person, by phone, and through email. Plans spa parties and a la crate spa packages. Maintains and updates client information using SpaBiz database. Drives sales by suggesting and promoting useful products and services directly to customers. Uphold all hygiene and company standards to promote safe relaxing environment.

Mount Laurel, Nj

 Assisted and supported spa staff to complete all daily activities. Provided stellar customer service when answering phones and making appointments. Ensured company compliance with local and federal health regulations. Developed unique marketing activities to drive foot traffic and boost sales. Performed accounting duties, including recording all sales, creating reports and handling payroll.  Oversaw spa inventory and equipment, reordering and scheduling maintenance as needed.

Hainesport, Nj

Assisted and supported spa staff to complete all daily activities. Provided stellar customer service when answering phones and making appointments. Ensured company compliance with local and federal health regulations. Developed unique marketing activities to drive foot traffic and boost sales. Performed accounting duties, including recording all sales, creating reports and handling payroll.  Oversaw spa inventory and equipment, reordering and scheduling maintenance as needed.

Mount Laurel, Nj

 Educated guests on spa facilities and available services. Communicated with guests to better understand their needs and solve problems.  Actively worked to maintain a beautiful, calm environment for guests and staff. Motivated and coached team members to improve overall guest satisfaction. Assisted manager with inventory, cash handling, accounting and payroll duties.

Lumberton And Hamilton

 Communicated with clients to assess their needs and present solutions. Maintained a working knowledge of local and federal services and availability.  Provided individual, group and family counseling services. Created and implemented individualized coaching and development plans. Education & Training

Hainesport Nj

 Assisted patients with health insurance and billing inquiries. Verified patient health coverage and medical records, presenting them with financial options. Performed administrative support, such as proofreading, transcribing and managing invoices. Created several accounting and billing documents, including balance sheets and payment records. Identify delinquent accounts and notify patients by mail, telephone and home visits. Oversaw, monitored and updated records, medical files, insurance information, credit and other account information.