Luv Punjabi Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

• Worked in a role that fits in between Product Owner Business Analyst role
• Draft the overall business processes and workflows for implementation of new BMS tool across MGA, and Canada wide adoption
• Closely work with other Product Owners, Business Analysts and Developers in the team to get deliverables delivered on time
• Conduct research and data collection to better understand technology, data, business processes, and employee/customer needs
• Performed gap analysis on processes, data, customer journeys, business requirements and technology capabilities
• Interview, observed, job shadow, and conducted research to better understand industry and act as specific subject matter

Vancouver, British Columbia, Canada

• Worked on 5 different software development and implementation projects, concurrently
• Gathered requirements from key stakeholders for a new Digital Adoption Platform and FP&A team
• Lead the taskforce team to find vendors and shortlist them based on client requirements and helped with integration of the same with Westland’s current framework
• Worked as a Business Analyst and Salesforce Admin for an ICBC Renewals Project which involved implementation of new features integrated to salesforce such as Live Chat, Scheduler.
• Worked on the production issues for Salesforce and acted as an SME by helping Operations team
• Saved 25% employee training time by managing implementation of Digital Adoption tool integration with brokerage platform and other internal Westland tools

Vancouver, British Columbia, Canada

TA for Business Technology Management (Sep 2020- Apr 2021)TA for Project Management ( Jan 2021- Apr 2021)TA for Business Operations ( Apr 2021 - Current)

Vancouver, British Columbia, Canada

- As a Business Analyst intern, helped in creating a test architecture for Medimap. Simalatenpously executed few test cycles.- Worked closely with the PM to brainstorm new ideas for the Application.- Helped the Marketing team to expand Medimap's footprint.

Bengaluru Area, India

Help in partner On boarding and documenting new business requirements for the client.Debug production issues and seek closure of production defects.Provide Assistance in quarter and month ends for the clients to achieve their revenue.Check the user requirements being deployed are working as per the requirement of client.Provide assistance to new end users.

Bangalore

Worked as BAT/UAT Analyst.Helped in creation of test cases for multiple scopes across 10 quarters and created a test plan for the same.Raised defects and ensured closure of the same before each release. Communicated to the PO on daily basis regarding status of execution. Was also responsible for sending Weekly and Quaterly reports to clients to update them.

India

As a Data Analyst I was responsible for updating our system whenever a client purchased a new inventory using the application.Was responsible to ensure that client's Inventory matched with our local database. Also helped multiple client's whenever a discrepancy arose between the client's database and our local database.

Bangalore

Played a key role to help various users with their day to day technical issues through chat and calls.Provided them adequate support whenever was asked to do so by the Lead and helped build an employee friendly workplace by organizing various activities.Due to my good feedback from multiple clients I was moved from On-call support to chat support quickly.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Technology (Btech), Electrical And Electronics Engineering