-Ensured customer satisfaction through timely follow-ups and proactive issue resolution.-Developed strong product knowledge and industry expertise to effectively communicate service offerings.-Collaborated with cross-functional teams, enhancing project success rates by 10%.-Developed and maintained strong relationships with clients through excellent communication and problem-solving skills.

- Own planning and scheduling of 2-week sprints, articulate product vision to engineers, and define project goals.- Foster communication between stakeholders, engineers, and marketing, resulting in a 28% improvement in the feature development life cycle.- Define user story acceptance criteria to gain buy-in from stakeholders and redefine stories with scrum teams.- Demonstrate knowledge and experience in project management methodologies, SDLC, and PMI processes.- Successfully lead a project to replace outdated software, reducing software-related issues by 32%.