As a Product Owner for ACE (Advanced Customer Experience) we are implementing Microsoft Dynamics 365 Service & Field Service to enable TOMRA Food Customer care & Field Service Engineers worldwide to deliver the best in class service to their customers.I am the interface between the business and the developers, making sure all processes are aligned across the different entities (Fresh & Processed) and regions (worldwide). Looking at the processes both from an inside-out view as an outside-in view to take customer requirements into account. I also look at how D365 can be used in the best possible way to deliver value to both the customers and TOMRA Food, to support synchronized processes, bring economies of scale and increase efficiency.Working closely together in a high performing team of program management, analysts, developers and testers.

Building deep insights into the customer journey in order to improve the end to end customer experience, generate optimizations and build the strategy and roadmap for future customer engagement improvements.Being part of a future focused environmental friendly organisation, helping the world become a better place.

Schrijven van ultrakorte en minder korte verhalen.

Schrijver van thrillers, kort en lang.

Looking for new exciting projects in Customer Experience improvement, Marketing Automation, e-commerce optimization or projects that combine all that.

Writing thrillers, novels, short stories and youth stories.More to be found at www.lucvos.beA creative counterweight for serious daytime business.

Helping customers achieve their digital goals and turn their challenges into opportunities and successes. Make e-commerce into an (additional and) profitable customer retaining channel.Through the process of creating personas, developing end to end Customer journeys and mapping and using all possible touchpoints, conversion rate optimization has become a second nature and hyperpersonalization can be reached as ultimate goal. Working towards the ultimate customer engagement.Working for several customers in different industries:- e5 Mode: Building a new Marketing Automation platform & digital roadmap- KwadrO ramen en deuren: Conversion optimization- Optiphar online pharmacy: Conversion optimization- Veritas: building the Customer Journey maps with roadmap for future improvements- VAR: Conversion optimization project & strategic advice- FOD BOSA: Designing a new information architecture for the entire digital landscape- FOD Mobiliteit: Building a framework for a new digital platform- Cadac Group: setup e-mail marketing platform- Ladbrokes: setup e-mail marketing platform & Customer Journey Mapping

Identifying and implementing optimal sourcing for critical and high volume business processes, always keeping optimal customer experience as focus

Identifying and implementing optimal sourcing for critical and high volume business processes, always keeping optimal customer experience as focus.

Building the best Customer Service, Marketing Automation, CRM, PIM and other exciting projects to deliver the best possible Customer Experience for Haute Couture Customers on this innovative online marketplace.

Management of an inhouse and off-shore tech & admin Call Center, Backoffice & Provisioning team. Member of Management Team, reporting to CEO. Responsible for P&L, Leading a team of + 50 employees.

Head of marketing and product management department. Responsible for P&L of residential products, new product development, marketing actions. Reporting to Managing Director, part of Management Team.

Head of product management group, both B2C & B2B, reporting to Marketing Director. Responsible for P&L, product development, people manager.

Build, expand and sell the mobile product. P&L responsible, follow up on life cycle management, churn, marketing actions, etc.Responsible for emailplatform & customer self care.

Manage systems department. Rebuild team. Organize and control migration to new environment.

Manage systems department. Rebuild team. Organize and control migration to new environment.

Manage major accounts in close cooperation with account manager and project manager. Manage Operational flows, SLA's, reporting, escalations.

Manage major accounts in close cooperation with account manager and project manager. Manage Operational flows, SLA's, reporting, escalations.

Sales executive, selling CPS like services, making use of LCR boxes. Top sales person withing 2 months time.

Responsible for the day to day business of a Food & drugs Cash & Carry, with 20 people and a yearly turnover of 2.500.000 €.