Luwam B Tekeste Email & Phone Number

Dallas, TX, US

Dallas, Texas, United States

Remote

• Creates website layout/user interfaces by using standard HTML5/CSS3 practices to maintain, expand and update site. Solves problems quickly and efficiently, meeting deadlines to deliver projects on time.
• Works alongside other members of front-end team to build up front-end templates, HTML, CSS/SASS, JavaScript and jQuery, releasing content that works across all major browsers and devices.
• Integrates data from various back-end services and databases and works on various projects such as website apps, articles and other key sections of site.
• Partners with web designer to match visual design intent, focusing on development over design without sacrificing good eye for design and ability to accurately translate designs to code.
• Bridges gap between design team and back-end team, translating design team’s work into code and ensuring that code has been tested prior to release.

Atlanta, Georgia

• Ensured high level of customer service to homeowners, board members and residents of serviced communities, maximizing productivity of outgoing service requirements by utilizing internal systems to initiate and complete.
• Resolved wide variety of inquiries from homeowners and vendors, answering high volume of incoming calls and interaction with customers via Internet.
• Completed Community Association Manager Class in first 90 days, maintaining working knowledge of all company systems, services and programs, as well as ability to read and interpret governing documents.
• Assisted multiple portfolio managers with administrative tasks associated with their properties, and assisted community managers with issuing pool keys and/or gate access cards for certain properties

Greater Atlanta Area

• Constructed outreach marketing program for 10 Perimeter Park Apartments/RAM, conducting all business in accordance with RAM policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting.
• Maintained 35% closing ratio, converting qualified calls into traffic while handling marketing for all resident and City of Chamblee events.
• Established professional and friendly atmosphere in leasing office and other areas of community.

Greater Atlanta Area

• Developed and implemented long-/short-term marketing strategies, cultivating close relationships with all departments to promote, market and advertise new products, services and initiatives effectively.
• Planned several programs to generate interest in products and services, performing multitude of research aimed at ensuring foothold in industry.
• Analyzed advertising activities and sales performance of competitors in area, and represented Ecobel at charitable and other events in community.

Greater Atlanta Area

• Processed all customer transactions accurately and efficiently in accordance with banking regulations, policies and procedures while consistently meeting all customer satisfaction, individual and team goals.
• Identified and assessed customer needs, recommending appropriate bank products such as checking, savings, CDs, IRAs, installment loans, equity loans, and tax deferred college programs.
• Conducted safe deposit transactions, balanced ATMs, manage bonds and coupons, and performed foreign currency exchanges and night money teller duties such as converting and reconverting currency.
• Addressed customer inquiries regarding checking and savings accounts and other available bank products, offering sales referrals to cross-sell bank services and products for Wells Fargo partners.
• Managed private client accounts and ledgers, as well as banking and cash handling activities, serving as merchant and vault teller as needed.
• Performed various specialized duties such as processing cashier’s checks, money orders and traveler’s checks. Performed various services for customers such as ordering bank cards and re-ordering checks.

Greater Atlanta Area

• Delivered world-class customer service to high-profile clients such as movie artists and music groups, handling all guest portfolios and ledgers discreetly.
• Maintained full responsibility for performing variety of guest service activities in exceptionally friendly, professional and efficient manner commensurate with demands of luxury boutique hotel. Responded to customer.
• Greeted guests promptly and completed registration in timely manner, assigning rooms, settling accounts and coordinating with other departments to ensure highest levels of customer satisfaction.
• Trained new employees and developed hotel policy and procedure training manual, clearly explaining proper five-star operations to staff members.
• Coordinated and conducted meetings on monthly basis for front office agents, monitored Hotel Service Optimization System (HOTSOS), and handled all guest requests in efficient manner.
• Communicated with all levels of management, and produced weekly occupancy reports during meetings.

Greater Atlanta Area

• Anticipated guest needs, ensured guest satisfaction, and maintained positive guest relations at all times.
• Maintained complete knowledge of hotel features and services, hours of operation, room rates, special packages and promotions, expected arrivals and departures, and any scheduled daily group activities.
• Skillfully operated multi-line switchboard, computerized reservation system, and Hotel Soft application.
• Communicated pertinent guest information to designated departments and personnel in a timely manner.
• Complied with department and company policies and procedures to meet/exceed service expectations.
• Accomplishment: Received Keeping Promise Pin Award for successfully extending customer service skills above and beyond what was required.

Front End Web Development, Front End Web Development

Bachelor Of Science, Business Administration; Accounting

Ga Real Estate License, Real Estate