• Creates website layout/user interfaces by using standard HTML5/CSS3 practices to maintain, expand and update site. Solves problems quickly and efficiently, meeting deadlines to deliver projects on time.• Works alongside other members of front-end team to build up front-end templates, HTML, CSS/SASS, JavaScript and jQuery, releasing content that works across all major browsers and devices. • Integrates data from various back-end services and databases and works on various projects such as website apps, articles and other key sections of site. • Partners with web designer to match visual design intent, focusing on development over design without sacrificing good eye for design and ability to accurately translate designs to code. • Bridges gap between design team and back-end team, translating design team’s work into code and ensuring that code has been tested prior to release.

• Ensured high level of customer service to homeowners, board members and residents of serviced communities, maximizing productivity of outgoing service requirements by utilizing internal systems to initiate and complete service orders and handle customer requests.• Resolved wide variety of inquiries from homeowners and vendors, answering high volume of incoming calls and interaction with customers via Internet.• Completed Community Association Manager Class in first 90 days, maintaining working knowledge of all company systems, services and programs, as well as ability to read and interpret governing documents.• Assisted multiple portfolio managers with administrative tasks associated with their properties, and assisted community managers with issuing pool keys and/or gate access cards for certain properties

• Constructed outreach marketing program for 10 Perimeter Park Apartments/RAM, conducting all business in accordance with RAM policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.• Maintained 35% closing ratio, converting qualified calls into traffic while handling marketing for all resident and City of Chamblee events.• Established professional and friendly atmosphere in leasing office and other areas of community.

• Developed and implemented long-/short-term marketing strategies, cultivating close relationships with all departments to promote, market and advertise new products, services and initiatives effectively.• Planned several programs to generate interest in products and services, performing multitude of research aimed at ensuring foothold in industry.• Analyzed advertising activities and sales performance of competitors in area, and represented Ecobel at charitable and other events in community.

• Processed all customer transactions accurately and efficiently in accordance with banking regulations, policies and procedures while consistently meeting all customer satisfaction, individual and team goals.• Identified and assessed customer needs, recommending appropriate bank products such as checking, savings, CDs, IRAs, installment loans, equity loans, and tax deferred college programs. • Conducted safe deposit transactions, balanced ATMs, manage bonds and coupons, and performed foreign currency exchanges and night money teller duties such as converting and reconverting currency.• Addressed customer inquiries regarding checking and savings accounts and other available bank products, offering sales referrals to cross-sell bank services and products for Wells Fargo partners.• Managed private client accounts and ledgers, as well as banking and cash handling activities, serving as merchant and vault teller as needed. • Performed various specialized duties such as processing cashier’s checks, money orders and traveler’s checks. Performed various services for customers such as ordering bank cards and re-ordering checks.• Maintained appropriate cash limits at all time, opened new accounts, accepted cash and checks for deposit, processed cash withdrawals and loan payments, and verified accuracy of deposit slips.

• Delivered world-class customer service to high-profile clients such as movie artists and music groups, handling all guest portfolios and ledgers discreetly.• Maintained full responsibility for performing variety of guest service activities in exceptionally friendly, professional and efficient manner commensurate with demands of luxury boutique hotel. Responded to customer inquiries in-person and via phone, handling any complaints and issues.• Greeted guests promptly and completed registration in timely manner, assigning rooms, settling accounts and coordinating with other departments to ensure highest levels of customer satisfaction.• Trained new employees and developed hotel policy and procedure training manual, clearly explaining proper five-star operations to staff members.• Coordinated and conducted meetings on monthly basis for front office agents, monitored Hotel Service Optimization System (HOTSOS), and handled all guest requests in efficient manner.• Communicated with all levels of management, and produced weekly occupancy reports during meetings.

• Anticipated guest needs, ensured guest satisfaction, and maintained positive guest relations at all times.• Maintained complete knowledge of hotel features and services, hours of operation, room rates, special packages and promotions, expected arrivals and departures, and any scheduled daily group activities.• Skillfully operated multi-line switchboard, computerized reservation system, and Hotel Soft application.• Communicated pertinent guest information to designated departments and personnel in a timely manner.• Complied with department and company policies and procedures to meet/exceed service expectations.• Accomplishment: Received Keeping Promise Pin Award for successfully extending customer service skills above and beyond what was required.