Lu Wei Huang Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

- Drafted Product Requirements Document for new products. Assisted product VP with market research, competitive analysis, conceptualization, requirements, and communications during development.- Managed cross functional teams between stakeholders in the U.S. and R&D overseas during product lifecycle.- Lead projects for accessories that yielded over $100k of initial orders and opened opportunity for future usecases.- Created Jira roadmap to manage product release preparations from conceptualization to launch.- Managed POS and KDS ecosystem products. Assisted with hardware and software issues, bugs, OS updates, marketing and sales questions through product lifespan.- Worked in multi department environment with repair, engineering, marketing, Web design, and tech writers.- Helped drive demo requirements for tradeshows to represent product team and showcase products.

Jacksonville, Florida, United States

- Inside sales assisting up to 500 phone and internet leads per week.- Set 100-150 appointments monthly with an average 70% appointment show rate and 25% conversion rate.- Knowledge on 30+ floor-plans built in over 25 communities. Spanning from NE Florida to the panhandle.- Followed up with warm leads in pipelines to generate business.- Presented availability, floor-plan features, options, inventory, taxes, and pricing to customers and realtors with the goal of setting model home tour.- Managed customer expectations in high volume and high stress environment while providing exceptional service.

Jacksonville, Florida, United States

Jacksonville, Florida, United States

Tallahassee, Florida, United States

- Built strong relationships with BMW and other financial institutions.- Sell warranties and products achieving an average monthly Per Vehicle Retail (PVR) of $1100.- Organized contracts, worked on funding, and managed contract in transit (CIT) lists.- Understanding both BMW and Mercedes finance programs, incentives, and maintenance plans. - Minimized customer wait time by 15% by improving sales processes and gathering accurate customer information. Helped increase productivity, client satisfaction, and Customer Satisfaction Index score.- Attended United Development Systems (UDS) F&I Performance training.- Proficient with software such as Dealerspeed and Infobahn (BMW), Dealertrack, Netstar (Mercedes), VUTO, Eleads, Titletec, and CDK.

Tallahassee, Florida Area

- Product specialist for BMW responsible for all customer sales and service inquiries, and all new vehicle deliveries.- Trained new sales/client advisors with CRM, manufacture software, BMW product knowledge, and common questions to overcome.- Updated and implemented new Key Trak system, while minimizing dealership spending.- Worked as sales and assisted other clients advisors with product knowledge and presentation. Increased monthly output by an additional 3-4 vehicles.- Ensure customer understanding of the technology within the vehicle and help incorporate the technology in to their life. Help setup BMW ConnectedDrive services. - Managed inventory of over 75 cars equaling over 5 millions dollars. Responsible for dealer trades and configuration of pipeline vehicles using data that shows most popular color combinations.

Tallahassee, Florida Area

- Work with an average of 10+ internet and showroom leads a day reaching out to customers via phone call/email and following-up.- Daily usage of online CRMs like eleads and Autoalert to convert potential customers into sales.- Learned fact finding process in order to better serve the client and find the correct product.

Tallahassee, Florida Area

- Actively manage/use online database tools Luminate and Mailgun with over 400,000 constituents.- Collect data from mailing list analytic and document it to files within our own server.- Export and Upload data (mainly constituents) to and from excel spread sheets.- Utilize Microsoft Access to sort through millions of records (Sorted through ALL registered voters in Florida which was around 9+ million records.)-Streamlined data deduping process using Microsoft Access, cuts down deduping time by at least 50%.

Tallahassee, Florida Area

- Researched and compiled 20+ articles that relates to the company. Generated increased traffic on the company website.- Published articles as landing pages so they can be later used for AB testing.- Utilize WordPress for content marketing, attracted viewers from different social media platforms such as Facebook, LinkedIn, Twitter, etc.- Researched and Targeted specific professions that would benefit from our services in order to pinpoint where our market lies. Conducted interviews to further expand on this point.