Luyi Chen Email & Phone Number

Jakarta, Indonesia

Leadership - Led a team across APAC countries to support all client service works from presales to post sales, doubling the revenue in APAC regions; Achieved top tier market share in APAC countries.Presales – Led the solution consultant team, pitched to clients, experienced in RFP process for KA accounts mostly in the financial industry, logistic industry and e-commerce industry and won biddings of AI projectsPost sales – Led the customer success team, support client issue trouble-shooting, regular performance data review and account upsellingSolution Delivery – Provided industry best use cases and practice sof AI technology product (voicebot, chatbot) for clients; Delivered the holistic AI solution and consultancy; Successfully led and supported AI project implementation for both SaaS and On-Premise deploymentProject Management – Owned and Managed both SaaS and On-Premises project across APAC countries especially in the financial industry. Led and succeeded in implementing the first AI commercial voice robot on-premises project in Indonesia’s biggest bank increased the workforce efficiency, reduced human resource cost using AI and upsold more AI projects to align with the Bank’s AI digitalization strategic values.Product Design - Gathering functional and technical requirements across clients, evaluated, and delivered requirements for SaaS AI products, delivered the product roadmap to the APAC market together with R&D team; Led and managed the experimental project of Large Language Model based Virtual Assistant product design, testing and piloting and won the best innovation project in the organization in 2024.Team Collaboration – Collaborated across all teams such as sales team, robot delivery team, engineering, and IT infrastructure; Established the on-boarding and training courses for the local team to on board new joiners, enhance professional and product knowledge of local employees in APAC countries, winning the best collaboration award in 2023.

Chicago, Illinois

Project Experience:*Researched and built a block chain use case for cross-border payment solutions, which helps reduce long settlement times from 3~7 days to real time transaction, lower high transaction processing fees with liquidity savings up to 65%, increase accuracy and transparency, and reduce risks of myriad correspondent banking relationships, hacking, and money laundering*Initiated and performed big data analysis using SQL, Python, R and Tableau in the benefit claims system of a big health care insurance company, identified replicating data patterns and researched data behaviors, visualized and delivered statistical analysis insights to client leadership, which help the organization optimize operational efficiency by 95% and minimize rework risks and coding errors*Assessed current state technology landscape and capabilities, designed future state Digital Architecture that fosters flexibility and interoperability for business units to enable business operating model changes and prepare for external forces for an American national bank*Interviewed 50+ key IT and business stakeholders, validated technology current state of digital, integration service and information management, conducted market trend analysis of Insurtech and Fintech, and initiated future state architecture design to envision digital transformation and data strategy of a Fortune 500 not-for-profit financial services organization to meet growing customer expectations, complex regulatory challenges and technology disruptions in the next 5 years*Established and initiated financial costs and benefits realization modeling and reports to provide timely, accurate, actionable insights across the business and technology portfolio with special focus on cost-benefit analysis, business case support, forecasting, projections and data visualization for the IT department of a fortune 500 mutual insurance company in US

Greater Chicago Area

* Analyzed user database, recommended donor behavior strategies including post-donation survey design and website data analysis, established modeling tools to better classify donor persona by capturing 25% (8,500) of currently unclassified donors* Identified and prioritized KPIs for the non-profit organization's Donor Persona categories and developed customized digital marketing strategy to better engage each donor persona with less resource involvements, which increases yearly donation yield by 30%* Streamlined table and data structures in Microsoft Access database, customized client demographic reports for the non-profit program and enhanced client search and retrieval capability to help the non-profit organization's employees to cutoff paperwork, visualize data summary statistics and improve its operation process efficiency by 20%* Recommended website improvement strategies through Google Analytics analysis and market research, introduced best practice design, short-term and long-term digital marketing road map for the non-profit organization

Ann Arbor, Mi

* Grading homework of IOE466 statistical quality control for 50+ students and summarizing feedbacks to GSI and instructor

Ann Arbor, Mi

* Grading homeworks and projects fairly based on solid knowledge of database management system* Gaining more experience with important database language including SQL and JAVA language

Ann Arbor, Mi

* Redefining value of strategic suppliers and identifying key KPIs to improve current supplier segmentation model for a leading global office furniture company; developing engagement strategy following segmentation model to maximize procurement resource on critical suppliers* Creating a strategic framework for future predictive analytics and applying time series model to project supplier's future quality performance for the company to leverage big data analytics

Ann Arbor, Mi

•Collaborated with Tauber Institute webmaster to establish conference webpage, communicated with committee team to update conference information once a week, maintained registrar and database system for over 200 participants

San Ramon, California

• Analyzed end‐to‐end business process of gas operation through active teamcollaboration, led pilot implementation of process improvements including increasing work visibility, standardizing KPIs and information flow, resulting in a total cost savings of $2.7MM (0.5% total operating cost) per year• Built forecasting model through Excel and Minitab, increased work visibility from 20% to 91% and obtained a potential saving of workload versus capacity imbalance cost of $540K/year by facilitating scheduling decision making and resourcing leveling• Delivered a proposed rolling out and resourcing strategy to executives and major stakeholders based on pilot success measurements to ensure process improvement continuity in PG&Eʹs 18 divisions

Shanghai City, China

• Researched advanced vane sealing component, designed test rig to faciltate friction testand showed real signals to demonstrate effectiveness of the new product • Collaborated with team to developed reliable real‑time testing benches, determined abetter solution for gas turbine sealing component and saved Siemens more than $10kdollars on operation costs and labor costs

Ann Arbor, Mi

* Prepared weekly discussion sessions, lab sections and organized office hours for 50+ students* Built up communication channels between professor and students, collecting reflective feedback and setting up active learning process, leading to higher student satisfaction

Ann Arbor, Mi

• Analyzed geographical data using programming skills in order to develop a bestsolution for efficient energy consumption, increasing efficiency by 30 to 40%• Built simulation model, implementing EXCEL and MATLAB, achieved 20% reductionin energy consumption while keeping functionality of super‑mileage vehicle

University Of Michigan

• Coordinated with company sponsors and cooperated with board members to organizeimportant events including monthly company information sessions, facilitating jobsearch for up to 10 students per year • Helped over 10 new Chinese students adjust o cultural difference and network withexperienced alumni by organizing social events, leading to increasing Chinese studentsatisfaction and success

Racine, Wisconsin

• Observed operation proceses, gathered and dealt with data using the DigitalDashboard System to identify bottleneck operations in the Automated Assembly plant• Benchmarked data collection systems, improved the efficiency of database managementsystem by 20% and reduced the cost of software by more than 30%• Organized weekly communication meetings among engineering, IT, and marketingdepartments, improved communication and colaboration and reduced the problemsolving cycle

Master'S Degree, Industrial Operation Engineering, 4.0/4.0

Activities and Societies: Admitted to the Tauber Institute for Global Operation

Bachelor'S Degree, Computer Engineering, 3.7/4.0

Deanʹs List of Fall 2013, 2014

Bachelor'S Degree, Electrical And Computer Engineering, 3.6/4.0

Activities and Societies: Literature and Art Organization Coordinator * Dean's List: 2010-2011 * Outstanding Youth League Member, 5%.