Data Analyst
Current• Involving requirements gathering, analysis, design, development, and testing production of an application using the Agile model.• Using packages like ggplot2 in R Studio for data visualization and generated scatter plots and high-low graphs to identify the relationship between different variables.• Develop a manager dashboard of call center metrics and KPIs to analyze the team performance using Tableau.• Utilizing technology such as Excel PowerPivot to query test data and customize end-user requests.• Outstanding data analysis skills including data extraction from MS SQL database, data mapping from source to target schemas, and data cleansing and preparation.• Understanding of Data Modelling, Data Collection, Data Cleansing, Data Warehouse, and Client/Server applications.