Luyi Yap Email & Phone Number

* Built and maintained strong relationships with mortgage brokers, enhancing loyalty and trust.* Cultivated and managed partnerships with mortgage insurers, appraisers, title insurance companies, and solicitors.* Collected and verified required documents from mortgage brokers, ensuring compliance with commitment conditions.* Conducted thorough reviews of income, down payment, and property documentation to ensure accuracy and regulatory compliance.* Identified and escalated… Show more * Built and maintained strong relationships with mortgage brokers, enhancing loyalty and trust.* Cultivated and managed partnerships with mortgage insurers, appraisers, title insurance companies, and solicitors.* Collected and verified required documents from mortgage brokers, ensuring compliance with commitment conditions.* Conducted thorough reviews of income, down payment, and property documentation to ensure accuracy and regulatory compliance.* Identified and escalated documentation issues to the Underwriter, Manager, and/or Fraud Detection department for resolution.* Maintained detailed and accurate mortgage loan exceptions within reports and in loan files.* Promptly responded to inquiries, meeting established turnaround times.* Adhered to Anti-Money Laundering (AML) policies and procedures to ensure compliance.* Communicated effectively with colleagues at all levels both verbally and in writing. Show less

* Achieved a perfect 100% score in audit evaluations, demonstrating exceptional attention to detail and adherence to compliance standards.* Reviewed and verified loan applications for accuracy and completeness, ensuring compliance with all applicable policies, laws, and regulations.* Collaborated closely with internal departments such as Underwriting, Quality Control and Compliance, and Accounting teams to resolve discrepancies or issues quickly and accurately.* Developed positive… Show more * Achieved a perfect 100% score in audit evaluations, demonstrating exceptional attention to detail and adherence to compliance standards.* Reviewed and verified loan applications for accuracy and completeness, ensuring compliance with all applicable policies, laws, and regulations.* Collaborated closely with internal departments such as Underwriting, Quality Control and Compliance, and Accounting teams to resolve discrepancies or issues quickly and accurately.* Developed positive working relationships with solicitors, notary publics, conveyancers and other external partners.* Contributed in the development and implementation of process improvements to enhance efficiency and accuracy in funding operations. Show less

Vancouver, British Columbia, Canada

* Developed and implemented quality compliance policies and procedures and effectively communicated said policies to internal and external stakeholders.* Successfully created an in-house security risk assessment and implemented new monitoring systems to ensure external stakeholders are in compliance with organizational and sectorial policies and standards. * Conducted periodic compliance monitoring reviews at external stakeholders’ premises or remotely.* Prepared and delivered… Show more * Developed and implemented quality compliance policies and procedures and effectively communicated said policies to internal and external stakeholders.* Successfully created an in-house security risk assessment and implemented new monitoring systems to ensure external stakeholders are in compliance with organizational and sectorial policies and standards. * Conducted periodic compliance monitoring reviews at external stakeholders’ premises or remotely.* Prepared and delivered tailored training to support compliance. Supported Training and Delivery team in creation of security training materials. * Prepared and submitted detailed annual and quarterly reports to internal and major external stakeholders such as Immigration, Refugees and Citizenship Canada (IRCC).* Assessed effectiveness and identify improvements of current policies and processes.* Conducted research, investigation, evidence collection, and analysis to address security infractions. * Collaborated with internal Psychometrics, Research and Development, and Technology teams to detect potential security concerns.* Held inter-divisional panel hearings for case investigations and advise panel members of precedents.* Investigated instances of proprietary content loss and damage and assisted legal department in pursuing legal recourse. Show less

Vancouver, British Columbia, Canada

* Maintained records for test center personnel certification program and worked with all external stakeholders to ensure they are certified prior to delivering tests.* Organized training workshops for proctors on topics related to test security and integrity.* Compiled and analyzed data to create reports to show effectiveness of training for internal divisions and external stakeholders.* Conducted vetting for all prospective test center personnel enrolling in the program to screen… Show more * Maintained records for test center personnel certification program and worked with all external stakeholders to ensure they are certified prior to delivering tests.* Organized training workshops for proctors on topics related to test security and integrity.* Compiled and analyzed data to create reports to show effectiveness of training for internal divisions and external stakeholders.* Conducted vetting for all prospective test center personnel enrolling in the program to screen for potential conflicts of interest.* Delivered online and on-site training sessions for internal and external test center personnel to ensure compliance with policies.* Created and maintained training materials for internal and external staff to ensure satisfactory adherence to test delivery policies and procedures* Collaborated with other internal teams to develop strategies for improving operational efficiency. Show less

Vancouver, Canada Area

* Created, delivered, received and processed test sitting materials.* Reviewed weekly test center reports for data collection and analysis.* Escalated test security concerns to the Test Security team as necessary.* Requisitioned and maintained inventories of materials and supplies necessary to meet test center openings and demands.* Assisted with streamlining internal processes and procedures.* Created and updated new employee training and process documentation for internal… Show more * Created, delivered, received and processed test sitting materials.* Reviewed weekly test center reports for data collection and analysis.* Escalated test security concerns to the Test Security team as necessary.* Requisitioned and maintained inventories of materials and supplies necessary to meet test center openings and demands.* Assisted with streamlining internal processes and procedures.* Created and updated new employee training and process documentation for internal reference.* Assisted team leadership with maintaining and coordinating calendars, travel, and training events. Show less

Kelowna, Bc

• Created and managed a connection with customers by providing in-depth product and promotion information.• Assisted in product and visual merchandising.• Utilized POS system to process transactions.

Vancouver, Canada Area

• Handled POS system in cash, debit, and credit card transactions.• Provided exceptional customer service.

Kuala Lumpur, Malaysia

• Ensured requests and messages are handled and directed to the appropriate party.• Procured and maintained inventory of office supplies.• Multi-tasked and cultivated high attention to detail in the completion of tasks.

Bachelor Of Arts (B.A.), Psychology

Bachelor Of Psychology

Education record