Luyi Yu Email & Phone Number

Shanghai, China

Huangpu District, Shanghai, China

1. Oversee and manage existing client relationship and play an active role in developing and building long-term relationships with top users to identify emerging business, collaboratively develop value propositions that address client needs.2. Be proactive in strengthening existing relationships and creating new ones to maximizeacquisition, retention, and up-sell.3. Growing the company's capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business developmentmanagers, sales and delivery teams for developing offerings and cross-selling to existingclients and prospects.4. Review and propose process improvement that drive client and market penetration.5. Build business success stories and case studies.6. Maintaining all information of customer activity within RM platform.7. Maintain and exceed country targets in areas of # of clients from our direct business.8. Drive events, below the line activities and represent Payoneer in industry forums to driveawareness.9. Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team.10. Develop long-term strategic relationships with key stakeholders.11. Draft various business reports

Shanghai City, China

Opened an eBay online store in 2011 as a part time job. Became full time job in 2013. Selling pet supplies, toys and plus size clothing. Have good communication with different industry suppliers including plus size clothing suppliers from Zhejiang and Jiangsu, Japanese toys ones from Shenzhen and Guangzhou, cheap bag ones from Hebei. Started to do business on WISH in 2016, kilimall in 2018, eBay UK site in 2019 and Amazon US and JP site in 2020.

Shanghai City, China

1. Respond to inbound service requests and merchant inquiries via telephone and email routed to the Department in a knowledgeable and timely fashion. 2. Serve as the single point of resolution for the customer. 3. Conduct regular outbound program to deliver merchant education via telephone and email. Ensure new merchants acknowledge general PayPal related policy and process, and facilitate them to activate transactions. 4. Assist customers with product information and site navigation. Ensure that new clients are familiar with PayPal procedures and processes that will impact their ability to manage their on-line businesses. 5. Join Account Manager & Inside Sales project in Business Support team:Pick top 20% customers from our database and provide 1 to 1 service for long term. Demonstrate the ability to create, add, edit and troubleshoot our auction seller products, website seller tools, and all other products and services provided to eBay / PayPal customers. Assist them in the selection of the correct PayPal product for his business needs. Provide consultative advice on new products or features that would benefit the Merchants through Upsell.

1. Answer phone calls, emails, and case work from customers and work to resolve customer queries in real time or pass the information to the most relevant PayPal department so it can be dealt with appropriately. 2. Tasks involve: Research using the appropriate tools, limiting accounts as appropriate or lifting limits based on appeal, closing out of buyer complaints, tracking customer contacts and logging relevant case related information. 3. Proactively recommend and educate the customer about features and benefits of products in order to improve their satisfaction and deepen their relationship with PayPal. Use Compass and IT systems to recognize the opportunities and transition the call. Deliver on metrics set for offered and accepted opportunities. 4. Provide consistent feedback regarding overall customer satisfaction, tools and processes.