Luz Alvarez Email & Phone Number

New York, New York, Us

Represent the St. Frank brand by sharing product provenance, their unique origins and ethical sourcing in articulate customer communication and trained staff to do the same Curate relationships with customers by maintaining a luxury level of customer service for each client and each transactionUse CRM reports and analytics to engage with new and returning clients via phone, email and in person dailyManage relationships with local designersManage movement of inventory using Stichlabs, Pipe 17, Shopify,and Shipstation Engage in training and hiring of staff Exceed target goals and personal goals year over yearRan a successful business through the pandemic

Ensured that a team of 8 direct reports delivered exceptional customer experience Exceeded Pop up’s sales target by 16% Trained team on all product knowledge for our vendor partners Managed day-to-day operations Broke down and closed out the pop up at the end of the season

New York, Ny, Us

Increased conversion by 18% in 2017, trending an increase in conversion of 12% in 2018, which has allowed for an increase in sales of 16% in 2017 and trending a sales increase of 13% in 2018 through consistent training and development Coordinated in-store events with the company’s marketing contact that brought an average 25% to 50% of business in one day for a specific weekSupervised and develop staff in the different areas of responsibilities in order to maximize productivity and promote well-rounded managersImplemented new strategies to optimize customer relations through partnerships in order to increase foot traffic and brand exposureMaintained direct communication with buyer to accommodate products based on business needsManaged a store volume of 1.5 million with a staff of 6 to 8 employees

Helped store achieve target goals by building a strong clientele, achieving personal sales goals, and training and coaching teamMonitored and Maintained compliance of the company’s policies and procedures by conducting monthly reviews Became well rounded in merchandizing and the hiring processExperience selling men/women accessories