Luz Elizabeth Angulo Email & Phone Number

Denver, Co, Us

• I work directly with the clinical coordinator and hospital case managers to admit new dialysis patients • Review hospital paperwork, prescription requests, and transportation forms and forward it to the appropriate teams• Set up transfers and travel for patients• Meet with interdisciplinary team to discuss patient needs and identify focus patients• Directly involved in patient care with Spanish translation• Educate new patients through SmartStart, using Clinical Management Tool to track patient progress in modality choice pathways• Update missing treatments and log hospitalizations correctly to improve clinical scores• Create weekly patient schedules and reschedule missed treatments • Print patient consent forms, including admission paperwork, vaccine forms, etc.• Help patients set up transportation• Enter new patient data and update insurance information• Create and update patient charts• Work with CMS Crownweb to submit ESRD 2728, 2746, and other clinical data• Assist with daily laboratory duties: printing and preparing labs, using centrifuge, packing and mailing labs• Coordinate with kidney transplant programs to ensure that HLA labs are drawn monthly• Order office supplies, organize teammate lunches, improve teammate morale, and help with other administrative needs• Work with interdisciplinary team to create engaging educational events and holiday celebrations with the patients• Put in work orders and service requests• Answer the phone in a fast, friendly, and professional manner• Reroute calls to appropriate department• Greet all patients in a warm manner• Screen visitors for Covid-19 symptoms• Help PCTs bring in patients and lead them to their chairs• Clean and decorate the lobby• Worked the cohort clinic for 9+ months, treating as many as 30+ Covid positive patients at any given time during the height of infection

• Creates unique commissions following client input and guidelines• Character illustrations have been featured on Gaia Online’s webcomic• Showcased artwork in student exhibitions at San Diego City College in 2015 and 2016• Sold original paintings at local San Diego galleries

Hoffman Estates, Il, Us

• Third Key assistant management role• Directly assisted store manager, and fulfilled store operations in manager absence• Focused on setting sales goals, studying trends, reading sales reports, and identifying how to improve as individuals and as a team• Opened and closed the store, often by self• Balanced ear piercing appointments, customer service, cashiering, visual merchandising, shipment, and loss prevention • Provided ear piercing consultations, finding the best fit for the customer, while upselling and creating a memorable experience• Trained and coached new staff• Excelled at putting looks together and being a brand ambassador, utilizing the “Dress To Impress” program; won a regional “DTI” award in October 2020• Commended for keeping a highly organized backroom • Consistently got the highest loyalty program sign-ups• Created bank deposits and change for registers in store manager absence • Managed store social media

Minneapolis, Mn, Us

• Aided management in administrative role as HR Trainer• Payroll duties included putting in vacation time, sick time, time corrections, LOA, cash outs• Screened job applicants and set up interviews• Hired team members, set up background checks, processed I-9s and other new hire paperwork• Handled termination paperwork and final payouts• Created teammate schedules and modified for shift swaps, extensions, etc. • Managed supply orders for the office, break room, sales floor, and front end teams• Managed expense account and set spending limits• Cash Office role: counted cash, created bank deposits, ordered change, collected manufacturer coupons, sent receipts to auditing firm • Streamlined approach to Cash Office by 50%, opening up more time to focus on store operations• Partnered with Loss Prevention to track discrepancies and identify dishonest employees• Was cross-trained in most departments and served as fill-in when necessary

Minneapolis, Mn, Us

• As the Guest Service Trainer, I was the go-to for team member’s questions before escalating to leader involvement• Trained and supervised cashiers• Greatest strength was resolving customer service issues in accordance to store policy• Pinpointed technical issues, offered workarounds, focused on keeping guests happy • Excelled at line busting• Processed online/Drive-up orders, returns, and exchanges• Created new credit card accounts for clients• Oversaw Self-Checkout• Aided the store in Loss Prevention

• Took in-person and phone to-go orders • Served food quickly and neatly • Helped kitchen staff during rushes• Kept a clean environment, using best practices and followed all Food Safety guidelines• Managed large orders during San Diego Comic-Con and did line management during our busiest week of the year• Closed registers, created daily deposits, and split tips between staff

Fine And Studio Arts

Digital Arts

Education record