LUZ YACKELINE BOLAÑOS SALCEDOjakybosa11@hotmail.com8609 newkinrk Av. North Bergen NJ1-201-966-1452 I’m a professional in Business Administration with experience in the areas of Accounts payable, payroll, customer service, and office administration, I am an effective problem solver and highly motivated person who takes pride in my work, anxious to learn new processes and further develop existing skills.ExperienceFashion Logistics Inc. MMay 2017 - CurrentCustomer Service SupervisorI am experienced on resolved account issues to build reports and relationships with clients. Experienced in all of the processes regarding outbound orders, from the creation orders and closing, routing, and shipping processing.Exposed to environments using both WMS - and Windows-based systems. Interpersonal Management Skills. Monitored metrics and developed actionable insights to improve efficiency and performance on the different processes realized on the floor regarding the inbound and outbound and the returns.Actively support service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.Coaching employees through day-to-day work and resolving complex problems that find in the different processes.Preparing weekly reports for the billing process and creating the final billing by end of the month for the AccountsOption Staffing ServicesSep 2016 – May 2017 Administrative AssistantMy daily activities are to oversee and process the paystub for 500+ employees from different companies; update the books for the finance department, create finance reports as required by the management team. The main point of contact for customers and employees with any questions or concerns.Lucy Multiservice