Luz Gonzalez Email and Phone Number

• Prepare and process national agreements for executive signature by obtaining VP approval, completing final audits, and submitting eSignature packages. • Maintain weekly signing tracker.Accomplishments: • Maintaining effective turnaround times and accuracy despite significant high volumes (approximately 100+ weekly) of contract actions for over 12 months.

• Processed and tracked roughly 36 invoices monthly through Symphony (PeopleSoft) with 99% accuracy (Goal 90% accuracy)• Organized and maintain daily Executive calendar and Leadership team (20+) PTO calendar • Created and update daily departmental master roster (200+ employees) includes more than 26 columns of data• Kept inventory of active employee headsets (200+) and shipped out inactive staff headsets weekly for cleaning • Created a process to ensure employee files (180+) are organized and standardized• Ordered weekly office supplies (including hardware equipment as needed), organized supply storage room and keep track of restocking • Coordinated weekly, monthly, and yearly employee engagement events (catering, fun activities, birthdays, holidays, etc.) for 4 contact center locations (Bolingbrook, Chicago, Joliet, and Lisle)• Ensured contact center is aesthetically pleasing, clean, appliances and utilities are functional Accomplishments:• Onboarded and provisioned (requested 8+ applications) for 130+ new hires in less than 12 months, as an additional task, to assist the needs of the department without compromising my responsibilities• Joined the Spiritual Ambassadors for further empowerment of, my passion, encouraging and supporting others as needed

• Supervised 35 associates (Health Information Representatives and Coordinators) while assisting in merging 3 separate HIM locations into a new centralized HIM location and maintaining a consistent yearly 98th percentile associate satisfaction survey result (Goal 95th)• Transitioned over 150+ physician practices, in less than three years, educated site leaders on new HIM Centralization processes and procedures (Goal 130 sites)Accomplishments:• Assisted in building a highly functional centralized HIM department of 100+ employees while working alongside associates scanning documents to identify challenges and adjust methods as needed• Created a quantifiable report, for Executives, of weekly turnaround times, for scanned signed and unsigned patient medical records• Created an effective scanning process that consistently exceeded weekly turnaround times 8 hours for unsigned, and 32 hours for signed documents (Goal: 24 hours unsigned and 72 hours signed) which remains in use today• Created associate production reports, monitored, coached, provided monthly feedback to each associate• Created HIM centralization handbook and flyer as resources of standardized processes

• Supervised 17 associates (Patient Service Representatives, Health Information Representatives, and Bill Reviewers)• Inserted and updated 20+ physician schedules in Flowcast application• Trained and coached associates to efficiently register patients in flowcast, completed annual associate performance reviews and payroll• Developed and implemented departmental policies and procedures to standardize processesAccomplishments:• Served as a driving force, enforcing policies and procedures, coaching associates with compassion and hands-on demonstrations, on dos and don’ts while motivating self-development, improved patient satisfaction survey results from 65th to 80th percentile (Goal 80th) and associate satisfaction results from 70th to 82th percentile (Goal 80th)• Chosen to participate in the implementation of a new HIM Centralization department for Advocate Medical Group and promoted to HIM Supervisor in 1 year

• Inserted and updated 60+ physician schedules in flowcast and whentowork.com applications • Processed 25+ weekly encounter forms for nursing/home visit program billing• Assisted 100+ group of physicians, nurses, leadership and associates with information technology challenges and training of new software applications• Maintained residency program statistics for 30+ residents (total patient visits, audits, and surveys) Accomplishments:• Achieved Bachelor degree May 2012 by returning to school due to the flexibility of taking on a role that allowed me to utilize my administrative assistant skills which in return was beneficial to the organization and structuring of the department• Created and updated daily SharePoint site consisting of lists, several calendars, announcements, discussions, pictures of events, etc. • Created an extensively detailed statistic report of each resident, for each year of their residency program requirements for graduation, reporting metrics remain in use

• Supervised 12 associates (Patient Service Representatives) registering patients and answering phone calls• Hired, trained, and coached 15+ associates • Maintained weekly staff schedules, inserted 60+ physician schedules in IDX application• Processed 40+ associate payroll• Completed annual performance and salary reviews for associatesAccomplishments:• Promoted to Front Desk Coordinator within 1 month of being hired as a Patient Service Representative• Assisted in structuring a primary care office, merging 2 large physician practice sites to a new location• Coached and motivated associates to strive for excellence producing 8+ current leaders (Supervisors and above)

• Entered daily 200+ outpatient encounter forms for billing processing• Assisted daily the medical records department Director and Supervisor with duties as assigned

• Registered and roomed daily 30+ patients• Processed daily 40+ billing encounter forms for 2 surgeons Accomplishments:• Assisted in creating a multiple surgeon electronic medical record physician practice

• Obtained physician signatures for medical records department from physicians as needed• Assisted daily the medical records department Director and Supervisor with duties as assignedAccomplishments:• Promoted from copy clerk to several clerical positions within the department during my almost 10-year tenure