Luz Maria Mack Email & Phone Number

New York, United States

Brooklyn, New York, United States

Bronx, Ny

New York, New York, United States

Communitas Americas builds an entrepreneurial ecosystem, primarily made up of BIPOC and women changemakers, who are creating inclusive and equitable local economies in historically under-resourced communities in the U.S.

New York, New York, United States

Hematology & Medical Oncology⮞ Oversee daily office operations and provide direct support to the Associate Director for Clinical Research, including coordinating communications, managing requests (20+ daily), and facilitating strategic operations to enhance research competitive edge.⮞ Facilitated increased efficiency and accountability through streamlining office procedures and reorganizing workflows, saving over 10 hours per week in administrative work.⮞ Manage and coordinate all department administrative functions including drafting correspondence, scheduling appointments, ordering/dispensing supplies and handling all phone, mail, and email inquiries and requests.⮞ Utilize Outlook to manage executive calendar and schedule meetings including contacting attendees, preparing meeting materials, and creating meeting materials and handouts; maintain highly effective and organized filing system.⮞ Process shipment/supply requests and office purchases; manage planning/coordination of special events, oversee logistical arrangements for committee and board meetings/conferences.

New York, New York, United States

⮞ Collaborated with senior management and stakeholders to define project scope, goals and deliverables supporting business goals.⮞ Improved the recruiting life cycle process and streamlined new hire onboarding process by optimizing employee database management for human resources through creating/implementing a new, efficient filing system.⮞ Improved employee engagement and performance by implementing cultural awareness training, employee retention tactics, and compliance-related workshops.⮞ Mitigated budget discrepancies through managing purchase order and requisition reconciliations for direct reports and expenses.⮞ Fostered team effectiveness and enhanced quality project completion by facilitating productive working relationships between project manager and members.

New York, Ny

⮞ Identified/resolved customer service or billing issues including service interruption, billing inquiries, and billing discrepancies.⮞ Optimized service performance and improved customer satisfaction/retention by enforcing quality customer value services.⮞ Fostered innovations in service delivery and management through continuous evaluation of existing methodologies.⮞ Managed/maintained customer database in the tracking system, including collecting, compiling, and organizing client data.

New York, New York, United States

⮞ Coordinated flow of operations, supported Chief Medical Officer and AVP of Clinical Affairs, and collaborated with senior management and stakeholders on project completion and deliverables.⮞ Managed travel arrangements, scheduling meetings, organizing internal office events, and record keeping tasks, including reviewing and verifying accuracy/completeness of documents and records in compliance with agency policies and industry standards.

⮞ Oversaw HR operations and managed the work of 14 medical assistants, three (3) patient service representatives, three (3) registered nurses, and nine (9) care providers.⮞ Managed recruiting life cycle process including recruitment, candidate negotiations, and onboarding of new staff members.⮞ Improved employee performance through training, compliance workshops, and employee recognition/incentive programs; scheduled clinical practice hours and room allocations.

Bronx, New York, United States

⮞ Directed day-to-day business operations and provided strategic leadership while facilitating a collaborative workplace.⮞ Conducted competitive analyses and implemented effective market research to enhance company's competitive edge as well as client satisfaction/retention through providing quality customer value in services.⮞ Developed strategic processes to drive revenue profitability and organizational growth.

Bronx, New York, United States

⮞ Oversaw/managed daily practice operations including staff scheduling, cash reconciliation, and charge entry.⮞ Maximized lead generation through implementing and promoting effective brand awareness campaigns.⮞ Managed talent acquisition process and recruited front desk staff sourced from multiple NYC colleges.⮞ Spearheaded Bronx and New Rochelle office locations space/facilities planning and strategy development.

⮞ NYULMC IN HOUSE TEMP POOl ROLES 2011- 2015⮞ FGP Credentialing Coordinator, 7/2013 – 8/2015⮞ Interim Administrative Assistant, 5/2012 - 6/2013⮞ Administrative Assistant, 6/2011 - 5/2012 ⮞ Interim Project Coordinator, 4/2011 - 5/2011

Masters, Public Affairs And Administration

Bachelor Of Arts, Psychology

Associate Of Liberal Arts

Activities and Societies: Black Student Union