Luz Marilyn I. Email & Phone Number

United States

Orlando, Florida, United States

Orlando, Florida, United States

-Assisted the Community manager on a 240-unit property-Manage the process for incoming and outgoing residents, including; move-out inspections and approving vacant units for in-coming residents-Investigating and resolving tenant complaints; inspecting vacant units or common areas and completing repairs-Played an integral role in resident retention through participation in resident activities, renewal preparation, follow-up, and resident needs assessments-Schedule meetings with prospective tenants interested in leasing, provide tours of the property, offer leasing details to potential tenants-Maintain occupancy rates by establishing positive relationships with residents, prospects, management professionals, and contractors-Negotiated renewal rates within the boundaries of established corporate budget to increase resident retention and maintain set occupancy goals-Implemented standard accounting procedures in processing monthly rent ensuring accuracy of rent payments-Record tenant rent payments, perform necessary functions to facilitate tenant move-in and move-outs-Maintained rental collection records and deposited rent payments*Performance in Unusual Circumstances:>Mass Apartment Community car break-ins (2019): -Diffuse tensions and begin to systematically work with law enforcement to support the losses of tenants-Provided law enforcement with access to video surveillance-Supported the tenants as they file claims-Document the event, losses, and residents effected>Covid-19 (2020): -Adapt, innovate, and become a solution architect for daily operations, best practices, and supporting residents and their concerns throughout this difficult time-Remote lease management-Mitigate issues of tenants that vacate without notice-Self-distancing of maintenance-Property management rent collection or eviction policies that align to new Government Mandates

Miami, Florida

-Assisted the Community manager on a 244-unit property, creating and maximizing income opportunities through the aggressive management of community operations-Managed collection of revenues & delinquent accounts. Average < 2% with rent collections per month-Successfully recuperated from 89% to 95% occupancy rate while under renovation-Responsible for cultivating and adhering to approved budgets with an emphasis on timely rent collection, receivable management, legal evictions, and vendor supervision-Established strong tenant communications in order for the property to achieve a 4 % rent growth yearly. Averaged a 75% retention in renewals -Reported monthly progress of all Property financials, leasing activity, and renovation progress. Executed a marketing plan including resident functions to establish property identity-Assisted in creating the residents’ events and activities calendar three months in advance-Exhibited apartment models and communicated the features and benefits of living in the community-Reviewed and approved prospective resident’s applications

North Lauderdale, Florida

-Responsible for scheduling and showing prospects around property of 668 units and leasing apartments to clients-“Staged” model apartments and purchased anything needed for improvements-Negotiated rates with prospects as well as our region for our current tenant's renewals. Managed and maintained all resident and prospect paperwork-Responsible for developing new marketing ideas to ensure high occupancy. Designed the community newsletter, and all correspondence sent out to residents. -Assisted management with delinquent collections, evictions, purchase order requests, -Organized appointments with vendors to prepare apartments for move-ins, then followed up with each vendor for a P.O-Calculated all timecards for the office, pre-walks, posts walk, renewal contracts, and calculated all new rates for tenant renewals. Input data for maintenance requests for tenants and closed work orders when needed.

Tamarac, Florida

-Managed complete operations for a 136-unit apartment complex, meeting with prospective residents, identifying their housing needs, interviewing them to determine eligibility-Handled collection of revenues & delinquent accounts. Average < 2% with rent collections per month-Able to “lease-up” a Property up to 100% and retain residents-Oversaw the day-to-day operational responsibilities of the property, including; financials, marketing, customer service, and staff management-Conducted budget projections; developed, planned and implemented the budget then charted the overall financial performance of the property-Conducted recordkeeping and reporting responsibilities-Directed customer service, resident relations, maintenance department practices, vendor relations, marketing, and leasing-Successfully led others in high demand situations-Organized and recruited subcontractors, establishing relationships and clear work expectations in order to align results