Luz Maritza Estrada

Luz Maritza Estrada Email and Phone Number

English Second Language Teacher @ ICPNA - Instituto Cultural Peruano Norteamericano
Peru
Luz Maritza Estrada's Location
Peru, Peru
About Luz Maritza Estrada

Michigan ECPE Level C2 certified. Experienced English Teacher with a demonstrated history of working in the education management industry.Skilled in Persona, Coaching, Customer Relationship Management (CRM), Contact Centers, and Spanish. Strong education professional focused in Teaching English as a Second or Foreign Language/ESL. Language Instructor from ICPNA and Centro de Idiomas de la Pontificia Universidad Católica del Perú.

Luz Maritza Estrada's Current Company Details
ICPNA - Instituto Cultural Peruano Norteamericano

Icpna - Instituto Cultural Peruano Norteamericano

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English Second Language Teacher
Peru
Website:
icpna.edu.pe
Employees:
1901
Luz Maritza Estrada Work Experience Details
  • Icpna - Instituto Cultural Peruano Norteamericano
    English Second Language Teacher
    Icpna - Instituto Cultural Peruano Norteamericano
    Peru
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  • Icpna - Instituto Cultural Peruano Norteamericano
    English Second Language Teacher
    Icpna - Instituto Cultural Peruano Norteamericano Feb 2017 - Present
    Lima Province, Peru
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  • Euroidiomas
    Business English Teacher
    Euroidiomas Jan 2024 - Jul 2024
    Lima, Peru
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  • Tata Consultancy Services
    Bpo Executive - Head Trainer - Ttt - Quality Assurance
    Tata Consultancy Services Jul 2015 - Jul 2016
    Lima, Peru
    Capacitación inicial y permanente en cobranzas bancarias telefónicas. Analista de calidad del servicio. Monitoreo de llamadas, publicación de reportes mensuales de desempeño de los agentes de cobranza. Retroalimentación y refuerzo en puntos de mejora de los asesores.
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  • Sky Telecom, Inc
    Call Center Manager / Supervisor
    Sky Telecom, Inc Dec 2001 - Jun 2013
    Lima, Peru
    Supervisora y capacitadora de personal en call centers, con amplia experiencia en servicio de atención al cliente y control de calidad del servicio.
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  • Flatworld Solutions
    General Supervisor Bpo
    Flatworld Solutions Feb 2007 - Dec 2007
    Lima, Peru
    Outsourcing con sede en Bangalore, India. Proyecto conjunto entre Flatworld Solutions (India), Spinvox (UK, España) y Advance Contact Center (Perú) que consistía en el servicio de conversión de mensajes de voz a mensajes de texto para la empresa de telefonía celular Vodafone (España). Tuve a mi cargo la supervisión general en cuanto a la calidad y rapidez de conversión de audios.
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Luz Maritza Estrada Skills

Customer Service Management Customer Service Training Coaching Language Services Teaching English As A Second Language Singing Speech Writing Text Editing Technical Translation Crm Call Centers Contact Centers Spanish Persona

Luz Maritza Estrada Education Details

Frequently Asked Questions about Luz Maritza Estrada

What company does Luz Maritza Estrada work for?

Luz Maritza Estrada works for Icpna - Instituto Cultural Peruano Norteamericano

What is Luz Maritza Estrada's role at the current company?

Luz Maritza Estrada's current role is English Second Language Teacher.

What schools did Luz Maritza Estrada attend?

Luz Maritza Estrada attended Universidad Ricardo Palma, Pontificia Universidad Católica Del Perú, Universidad Nacional Agraria La Molina, Universidad Ricardo Palma, Universidad Ricardo Palma.

What are some of Luz Maritza Estrada's interests?

Luz Maritza Estrada has interest in Arts And Music, Languages.

What skills is Luz Maritza Estrada known for?

Luz Maritza Estrada has skills like Customer Service Management, Customer Service Training, Coaching, Language Services, Teaching English As A Second Language, Singing, Speech Writing, Text Editing, Technical Translation, Crm, Call Centers, Contact Centers.

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