Luz Maritza Estrada Email and Phone Number
Michigan ECPE Level C2 certified. Experienced English Teacher with a demonstrated history of working in the education management industry.Skilled in Persona, Coaching, Customer Relationship Management (CRM), Contact Centers, and Spanish. Strong education professional focused in Teaching English as a Second or Foreign Language/ESL. Language Instructor from ICPNA and Centro de Idiomas de la Pontificia Universidad Católica del Perú.
Icpna - Instituto Cultural Peruano Norteamericano
View- Website:
- icpna.edu.pe
- Employees:
- 1901
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English Second Language TeacherIcpna - Instituto Cultural Peruano NorteamericanoPeru -
English Second Language TeacherIcpna - Instituto Cultural Peruano Norteamericano Feb 2017 - PresentLima Province, Peru -
Business English TeacherEuroidiomas Jan 2024 - Jul 2024Lima, Peru -
Bpo Executive - Head Trainer - Ttt - Quality AssuranceTata Consultancy Services Jul 2015 - Jul 2016Lima, PeruCapacitación inicial y permanente en cobranzas bancarias telefónicas. Analista de calidad del servicio. Monitoreo de llamadas, publicación de reportes mensuales de desempeño de los agentes de cobranza. Retroalimentación y refuerzo en puntos de mejora de los asesores. -
Call Center Manager / SupervisorSky Telecom, Inc Dec 2001 - Jun 2013Lima, PeruSupervisora y capacitadora de personal en call centers, con amplia experiencia en servicio de atención al cliente y control de calidad del servicio. -
General Supervisor BpoFlatworld Solutions Feb 2007 - Dec 2007Lima, PeruOutsourcing con sede en Bangalore, India. Proyecto conjunto entre Flatworld Solutions (India), Spinvox (UK, España) y Advance Contact Center (Perú) que consistía en el servicio de conversión de mensajes de voz a mensajes de texto para la empresa de telefonía celular Vodafone (España). Tuve a mi cargo la supervisión general en cuanto a la calidad y rapidez de conversión de audios.
Luz Maritza Estrada Skills
Luz Maritza Estrada Education Details
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Language Interpretation And Translation -
Non Graduate -
Language Interpretation And Translation -
Language Interpretation And Translation
Frequently Asked Questions about Luz Maritza Estrada
What company does Luz Maritza Estrada work for?
Luz Maritza Estrada works for Icpna - Instituto Cultural Peruano Norteamericano
What is Luz Maritza Estrada's role at the current company?
Luz Maritza Estrada's current role is English Second Language Teacher.
What schools did Luz Maritza Estrada attend?
Luz Maritza Estrada attended Universidad Ricardo Palma, Pontificia Universidad Católica Del Perú, Universidad Nacional Agraria La Molina, Universidad Ricardo Palma, Universidad Ricardo Palma.
What are some of Luz Maritza Estrada's interests?
Luz Maritza Estrada has interest in Arts And Music, Languages.
What skills is Luz Maritza Estrada known for?
Luz Maritza Estrada has skills like Customer Service Management, Customer Service Training, Coaching, Language Services, Teaching English As A Second Language, Singing, Speech Writing, Text Editing, Technical Translation, Crm, Call Centers, Contact Centers.
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