Luz Rodriguez Email and Phone Number

Recruitment, Coordinating full cycle phases from Resume selection up to New Employee Orientations, work as liaison with external/internal candidates and Hiring Management with Morton Salt / Windsor Salt / K + S Companies in US, Canada, Latin America and Bahamas.

• Captained Hospital Billing Revenue at Go Lives for Northwestern Medicine Hospitals in IL West Region: CDH, Delnor, Valley West, Kishwaukee and Central Region: Chicago’s Downtown Main Hospital Campus, corporate and Central Billing Office (CBO), Single Billing Office (SBO)• Make rounds to Hospital Revenue clinical areas for refreshers on available Training curriculum and reporting tools• Worked with HB clinical owners on expediting resolution on workflow or Epic build issues• Submit incident recaps and numbers for issues obstructing efficiency of normal day to day Hospital operations with security, access, and Hospital Reconciliation• Experienced with creating and editing training curriculum for Resolute HB and Professional Billing (PB)Instructional Designer (ID) and administration and training and administrative support for classes• Worked in conjunction with IDs and Analysts in multiple Epic modules to resolve HB Revenue issues affecting baselines and Revenue variances for clinical departments• Partnered with Deloitte and Revenue Integrity (RI) teams from Command Centers, attend daily RI Huddles at Go Live, conduct Break out sessions with assigned Hospital Departments• RevCycle, EMR, Epic working experience• Workbench and Dashboard Reporting editing, design and requisition for individualized roles in Hospital’s clinical areas• Editing training curriculum for Resolute Professional Billing (PB)Instructional Designer (ID)• Worked with IDs and Build Analysts in multiple Epic modules to resolve HB Revenue issues affecting baselines and Revenue variances• Assisted IT department with Service Desk calls and Incident issues• ILT Session LMS system maintenance and management as Administrator. Webinars Training and enrollee roster completion and follow up• Proficient In HB Epic Functionality, non-clinical processes. Healthcare familiarity of HB workflows and roles• Connected resources with end users for resolution whether HB or PB

Accounts Management of Billing and Collections, Posted Payments retrieved from lock boxes workload as well those insurance payments recovered from old collections claims reporting, update Patient Records and Medical Information, answer medical office staff and Patients' questions and concerns, research Medical Claims status, interact and coordinate information with Insurance companies and government liaisons, investigate and obtain access to insurance claim online portals and clearinghouses, Translate verbally and written for Spanish speaking clients and patients, Enter New patient data as needed, research to confirm patient insurance memberships and data, Scan and create client and patient electronic files, and handle secure-shred procedures for all confidential paperwork, assisted with special assignments as needed.

HR Generalist Project Management of Payroll, Scheduling, Talent Management and Performance and Customer Service. Partnered with HR, Store Manager, ASMs, Loss Prevention and Department Managers for Recruitment, Voice Teams and Focus Groups, Forecasting and Leveraging Payroll including Controlling Overtime, Open Enrollment, collection and routing of Benefits and Compensation paperwork, NHO, New Hire Records completion and integrated to operating systems, Onboarding new hires for Retention Success, mandatory and inter-departmental Compliance and Cross Training, Employee Opinion Surveys, All Store Meetings, Incident Reports, Worker's Compensation Claims and Drug Testing. Managed 35+ Front End employees including RTM clerk, Special Order Sales/Credit Coordinator, Cash Office Clerk, Customer Service and Returns Desk Associates, Telephone Operator, Cashiers, Loaders and Facilities Service Associates. Project Management of Cash Tills, Vault and Registers' systems, procedures and operations, Expense Payables, Winterization and Spring Readiness, annual MDA Shamrocks Fund Raiser, Office supplies, equipment and product Supply Ordering and Replenishing, End Cap Resets, mail distribution, Online Orders, Order Management, POS Equipment/Tools and Software Training and Maintenance, Audit Compliance and Maintenance, Truck and Equipment Rental Programs, Credit Card Program, Records Retention, Closing and Opening Front End, Communications to store employees of Store Process Updates while enforcing and ensuring all Policies and Procedures.

Merchandise Manager Administrative Coordinator from 1999 to 2002Director of Inventory Administrative Analyst from 1996 to 1999

Job Developer, Job Placement and Training Contract writer, Talent Acquisition/Recruitment/Assessment/Placement

Job Coach and Talent Management Coordinator, Job Developer, Recruitment and Job Placement, Led Job Readiness basic skills and workshops, Resident Auditor and Trainer of client records according to government and city program guidelines.

Processed day to day payroll activities, including time clock corrections and new or termed employee administrative updates up to payroll completion, import to outsource payroll administrator and paycheck distribution; trained and supervised new payroll clerks; reported to Office Manager and HR Manager.

Student enrollment Chicago-wide, handled student registration and orientations, tracked and created class lists of student names and emergency information, conducted vision tests, collected and graded tests, assisted as test proctor and subbed instructors' breaks as needed, collected and accounted for 100% class fees, ordered, obtained and distributed class materials and Bus passes, classroom setup and recovery, greeted and directed students in and out of school building, ensured building safety and records confidentiality, trained and supervised other director assistants.