Luz Rodriguez work email
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Luz Rodriguez personal email
An experienced bilingual customer support specialist with over 25 years experience. Motivated to exceed customer satisfaction and contribute to companies success. Representing large companies and assisting clients and customers in busy call center environments such as US Immigration, AIC Insurance Claims Processing & Financing. I am a driven professional with an unwavering commitment to customer service, ability to build productive relationships, resolve issues and win customer loyalty, by listening attentively. I have excellent organizational and clerical administrative skills that make me great at multitasking to meet strict deadlines. I hope to obtain a role that will challenge me in my career in an office environment that will give me the opportunity to use my customer service skills, clerical administrative skills.
Iupat Dc 2
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Call Center Team LeadIupat Dc 2 Jan 2024 - PresentHanover, Maryland, United StatesAssist with special projects.Train and assist others in performing responsibilities.Monitor calls to check for customer service etiquette, provide feedback and training.Handle escalation calls
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Call Center SpecialistIupat Dec 2013 - PresentHanover, Maryland, United StatesProcess pension applications for the US & Canada.Takes calls in English and Spanish of union members, survivors and beneficiaries inquiring about pension benefits, annuity benefits and their pension hours and contributions for vesting status.Perform data entry by updating participant demographic information, beneficiaries, address, eft, etc.Monitor requests that come via email and faxes.Send acknowledgement letters, verification letters and reinstatement letters.Send pension statements, annuity statements, 1099’s, work detail history, pension summaries. Prepare retirement packages for union members. Help the benefits department and the memberships services department translate documents from Spanish to English.
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Bilingual Spanish Claims ProcessorAgency Insurance Company Of Maryland Feb 2008 - Mar 2013Hanover, MdAssisted customers with calls in both English and Spanish who reported an auto accident or claim.Managed a high volume of work load with in a dead line driven environment.Selected to be the lead for new reps as one of the company’s primary mentors of new employees.Trained new employees on how to handle challenging calls and provide the best customer service.Interpreted and translated for all Spanish speaking customers for recorded statements.Managed all transcriptions on all recorded statements/ translated them from Spanish to English.Managed clerical tasks such as send acknowledgement letters, order police reports & send pip exhaust letters.Assisted with Subrogation/Collections.Assisted with claims filing. -
Insurance Financial RepresentativeAgency Services Inc Jun 2003 - Jan 2008Linthicum, MdAssisted Customers that would call to obtain a loan for their auto premiums.Worked out payment plans through financial contracts.Processed payments over the phone.Resolved issues with customers calling to inquire about their account status and provide information on reinstatement.Processed mail sorting and distribution.Processed all change of addresses.Assisted in translating for Spanish speaking customers when they would go to their Agent’s office to inquire about their auto premium.
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Service Center SupervisorUscis Jan 1998 - Apr 2003Woodlawn, MdSupervised and managed a team of 12, handled calls that were escalated to a higher tier. Assisted a high volume of calls in both English and Spanish in regards to Customers inquiring about Immigration benefits.Assisted them with filing instructions, processing time etc.Scheduled fingerprint appointments.Obtained an extensive training of all rules and regulations of the Immigration and Naturalization Services.Monitored phone calls to ensure high call quality and customer service etiquette.Did weekly and monthly progress reports to check ACD time.
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Student Intern/Medical AssistantSocial Security Administration Jun 1994 - Aug 1996Woodlawn, MdAssisted the Nursing Department at SSA Greeted the employees that visited the health facility.Maintained a record of all the employees that visited the health facility.Answered phone calls.Filed files, organized the filing cabinets.Stocked and got rooms ready.Took vital signs.Assisted in blood drives held at SSA.
Luz Rodriguez Skills
Luz Rodriguez Education Details
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Woodlawn High SchoolDiploma
Frequently Asked Questions about Luz Rodriguez
What company does Luz Rodriguez work for?
Luz Rodriguez works for Iupat Dc 2
What is Luz Rodriguez's role at the current company?
Luz Rodriguez's current role is Call Center Lead.
What is Luz Rodriguez's email address?
Luz Rodriguez's email address is lr****@****pat.org
What schools did Luz Rodriguez attend?
Luz Rodriguez attended Woodlawn High School.
What are some of Luz Rodriguez's interests?
Luz Rodriguez has interest in Children, Civil Rights And Social Action, Education, Disaster And Humanitarian Relief, Human Rights, Health.
What skills is Luz Rodriguez known for?
Luz Rodriguez has skills like Insurance, Customer Service, Outlook, Microsoft Office, Call Centers, Powerpoint, Data Entry, Public Speaking, Microsoft Excel, Leadership, Bilingual Spanish, Translation.
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3varia.com, gmail.com, variasystems.com2 +141053XXXXX
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Luz Rodriguez
Associate Director Of Retail Operations At The National September 11 Memorial & MuseumNew York, Ny1911memorial.org -
2lazard.com, lazardnet.com -
Luz Mercier
Sr Project Manager | User Experience Strategist | Technical Communicator & Trainer | Nn/G Uxc | Pmp®Silver Spring, Md4icfi.com, icfi.com, gmail.com, icf.com
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