Luz A. Email and Phone Number

- Implement new state leave programs; create policies and procedures.- Produce all Open Enrollment communication for 41,000+ employees.- Lead annual short-term disability audit; Form 5500 and SARs; Budgeting Process.- Liaison between carriers/vendors and employees for billing issues and coverage disputes.- Ongoing partnership with carriers to develop effective communication for maximum utilization (co-brand home mailers, email blasts, flyers, etc).- Create benefits content for trainings, newsletters, and slide decks on a regular basis.- Lead the health reimbursement program for all Executives.- In charge of reporting between our internal systems and 401(k) administrator (terminations, rehires, address updates, newly eligibles, etc).

- Advise and inform 37,000+ employees of the details of the company's benefit programs including, medical, dental, vision, 401(k), FSA, short term disability, pet insurance, tuition reimbursement, and voluntary benefits. - Administer employee benefit enrollments, plan changes and benefit related claims. - Resolve benefit-related issues and respond to queries and requests in a timely manner. - Research, explore, recommend, design and implement new programs to ensure best plans. - Process 400+ leave of absence requests at a time for FMLA, military, medical and personal. - Prepare and conduct benefits meetings.- Provide benefits and leave of absence trainings to new Store Managers. - Process and reconcile monthly billings for group plans. - Assist with short-term disability annual audit. - Plan and execute Health Fairs.

- Administer health and welfare plans, including enrollments, changes and terminations.- Process required documents through payroll and insurance providers to ensure accurate record-keeping and proper deductions.- Reconcile benefits statements.- Sole contact for applicant tracking system and job postings.- Develop and update job descriptions and job specifications. - Assist with new hire background checks, orientation and onboarding.- Complete Forms I-9, verifies I-9 documentation and maintain I-9 files. - Prepare new employee personnel files and user accounts in Paychex, BambooHR, and Trakstar.- Maintain and update all personnel files as needed. - Apply for payroll and withholding tax identification numbers from state agencies.- Responsible for all responses and requests from local, state and federal agencies. - Prepare 401(k) reports, process 401(k) contributions and calculate employer matching for employee retirement accounts.- Prepare the performance review process.- Process terminations.- Work with legal counsel to update employee handbook and policies per labor codes.- Prepare information and gather documents for audits.- Plan and execute all company events including summer activities, Employee Appreciation Week, Holiday Parties and off-site meetings.- Conduct company meetings with over 100 employees and provide HR updates while boosting morale.- Perform customer service functions by answering employee requests and questions.

- First point of contact for all matters related to office and building inquiries.- Served as liaison with all service and vendor personnel.- Maintained inventory of office, shipping and kitchen supplies for office of over 100 employees.- Received, sorted and forwarded incoming/outgoing mail including shipping equipment and SWAG to new hires. - Assist with company events including, Employee Appreciation Week, Summer Activities, Happy Hours, Holiday Parties, etc.

- Monitored and maintained assigned accounts while documenting collection attempts. - Counseled and assisted customers in determining their best payment option(s) to remain in good standing.- Earned and maintained top three collector spot with over $120,000 in collected payments every week.

- Ensured proper safety procedures were followed by both members and employees.- Partnered with the maintenance and janitorial teams to immediately address any issues around the club.- Miscellaneous tasks included the coordination of all in-club events, taking care of member billing issues, submitting payroll to bookkeeper, daily social media posting and other projects as needed.

- Maintained front desk/reception area in a neat and organized fashion.- Courteously greeted guests and employees and catered to their special requests, needs and complaints.- Answered phone calls and maintained company’s general inbox and provided company information.- Processed customer payments, coordinated monthly class schedules and managed all social media platforms.