Luz Amalia Sierra Garcés Email and Phone Number

Project manager in the operation Group in charge of ensuring the correct and effective planning, execution, monitoring, control and closing of the projects to achieve specific goals and meet specific success criteria. Also in charge of monitoring the project´s profitability and customer satisfaction. In charge of establishing and communicating goals to the team and defining an strategy to pursue those goals.

Account manager responsible for handling the relationship with major clients in the financial sector. In charle of managing existing business and develop new opportunities with costumers. Construct and implement a key account plan for each costumer. Research, generate and follow up leads.

Account Manager, responsible of building client relationship in the ISP sector. In charge of developing new businesses from existing clients and develop strategies to capture and retain potential accounts. Ask for client feedback and provide information to marketing units for purpose of enhancing the quality of service.Responsible of ensuring clients demands to be satisfied in terms of types of service, products and prices as well as the organization´s objectives.Manage and provide assistance in managing or maintaining accounts of strategic clients.

Project Leader in ETB’s networking area in the Commercial Vice-presidency. In charge of structuring and implementing projects that are not related with ETB’s core business. Responsibilities include building up the commercial (economical and technical) offer for external clients in different sectors such as Government, Financial and Industry and commerce. Also, building up relations with strategic partners in order to develop solutions according to market demands and each client needs. Responsible of the development and management of all process involved in the project life cycle, from its beginning, building up a solution with the costumer, to its end, delivering the project in a billing phase. Special skills in projects related with management of IT infrastructure, Network security, VoIP and data networks.

Project Engineer in the Radio frequency area, in charge of projects related with the design and implementation of wireless networks of different technologies such as WiMAX, Wi-Fi, LTE, and UMTS among others. Responsible for the design of each project’s, budget and resources. In charge of coordinating the project life cycle from its begging to its end, giving the costumer a solution based on his needs. Specialist in ICS Telecom Simulation Software and cartography.