- Responsible for all IT and Systems of Ouro e Prata Group and Unesul- Team of 23 employees- Service to more than 600 points of sale (bus stations and agents)- Supplier management- Budget Control- Definition and control of indicatorsResults:- Increase in service SLA from 60% to 95%- Decrease in the number of requests with expired SLA from more than 400 for less than 20- 97% of the satisfaction indicator- Less than 5 requests reopened per month from a volume of over 1200 open requests- Most relevant delivered projects--- Check-in - removing the need to exchange tickets purchased on the web at the bus station--- Implementation of BP-e (electronic ticket) throughout Brazil completed--- Exchange all of Santa Catarina's ECFs printers--- Renegotiation of cellular telephony, printing and firewall contracts with cost reduction of more than R$ 31k / month--- Implementation of payroll and drivers scale modules of ERP Globus at Unesul--- Proactive monitoring of the entire IT infrastructure (PRTG)--- Migration from ERP to a cloud

- Responsible for IT, Systems and Research and Development; - Team with more than 50 professionals;- Financial control and roadmap definition;- Internal processes remodeling (development and project management processes);- Definition and control of indicators;- Roles and required skills definitions for each position;- One of the creators of the R&D PMO group.Results- 91,2% of project delivered on schedule;- more than 99% of the SLA indicator of IT, Systems and network management;- 99% of the satisfaction indicator;- IT services availability by 99,8%;- Turnover decrease from more than 25% to almost zero;- Collaborators satisfaction improvement with company from 43% to 78% in 2 years measured by GPTW.

- People management;- Clients negotiation;- Management of all software engineering team (150 professionals);- Customer service;- Budget control;- Architecture software definition;- Pre sale support.

- Internet banking development;- Corporate portal development.

ClicRBS project- Development of updating tools for clicRBS.

- Microenterprise management;- Customer service, sales;- Development of a commercial portal, updating tool and web systems.