Luz María Cruz Zamora Email & Phone Number

Philippines, Mexico

- Knowledge of Advertising platforms (Facebook, Instagram, Twitter, LinkedIn, Google, Amazon, TikTok, Spotify)- Establishing a good working relationship with key stakeholders (internal and external teams).- Build and develop an operations team, including providing mentoring, rigorous training, and development planning for team members- Drive initiatives resulting in positive improvements in margins and the strengthening of enterprise value.- Management and customer service experience.- Strong administrative skills.

United States

- Recruitment Support, review resumes and highlight skills to send the student to the best area based on his/her area of study and experience.- Administrative assistance, registering candidates’ data, supporting HR process improvements, and providing general administrative support.

United States

- Provided personalized academic support to students, guiding them through challenging course materials and concepts.- Cultivated students' proficiency by fostering effective study habits tailored to individual learning styles.

Mexico

- Influencer marketing - Standardize processes with the aim of maximizing benefits among the parties.- Sets strategic goals for operational efficiency and increased productivity in the region.- Leads different operations teams to cover regional markets’ operations.- Drives operational excellence of the various operation functions by leading initiatives to optimize internal efficiency and SLA performance.- Enhances the local operational knowledge, and implements global solutions to improve the effectiveness and quality of services.- Provides leadership, coaching, and mentorship

Philippines, Malaysia, Indonesia

- Lead operations team, collaborating in the creation of strategies to achieve established goals.- Identify, supervise, train, and manage the intern resources to insure task compliance and create statistics of performance of work.- Work with different markets in APAC (Philippines, Indonesia, Thailand, Malaysia and Japan)

Ciudad De México Y Alrededores, México

- Lead operations team, create process, goals, and policies - Identify, supervise, train, and manage the intern resources to insure task compliance and create statistics of performance of work.- Utilize new technologies, standard processes, and constant training to improve productivity and meets the needs of the organization.- Oversees personnel, which includes work allocation, training and, problem resolution; evaluates performance and making recommendations for team actions.

Mexico City Area, Mexico

- Formulate and suggest rules, politics, and procedures to enhance activities related to management and accountability in the organization. (Cash flow creation, Expenses control)- Strong administrative skills.- Supervise payroll and taxes payments- Purchase and sell foreign currencies (national and foreign bank operations)- Supervise accountants and auditors

Associate'S Degree, Computer Science

Master Of Business Administration - Mba, Working On The Thesis

Industrial Management

Advanced English

Bachelor Of Arts - Ba, Computer Science