Vice President Merchant Services - Transformation
Collaborate directly with leaders to implement operational excellence, strategy and modern management practices across all levels of organization to increase organizational effectiveness and delivery-especially with process enablers (risk, compliance, Demand Management, metrics, reporting)• Operate as an internal consultant to build relationships across the organization to gain deep understanding of stakeholder needs and collaboratively design problem solving engagements.• Proactively identify, understand, and address impediments caused by current ways of working.• Influence change that increases team performance at a sustainable pace.• Utilize broader experiences and adoption patterns, the Transformation Lead helps the organization and Agile Teams adopt and progress in a feasible way.• Use experiences and best practices to manage, create, and lead new ways of working leveraging principles and practices of agile delivery.• Partner with leaders across the Merchant Services organization to address systemic challenges and local optimizations that hinder end-to-end effectiveness and collaboration.• Provide hands-on coaching and consulting in Agile programs to identify gaps in technical agility practices and facilitate improvement initiatives.• Own and effectively manage organizational development programs from ideation to implementation.• Exhibit a deep-passion for continuous learning and provide knowledge gained throughout the entire organization, beyond the team and line of business, and facilitate classes, workshops, and sharing events.• Influence others to pursue opportunities, implement a recommended course of action, or accept recommendation ideas.
