Seasoned expert leading organizational design, strategy, operational excellence, business/corporate improvements, and leadership in building a culture of continuous improvement, enablement, customer experience, innovation, structured problem solving, product development, digital transformation, talent management, employee engagement, data analytics, business intelligence, and corporate social responsibility. Expertise in financial services, OP-EX, CX strategy, insurance, and a veteran in LEAN practices as a Black Belt Lean Six Sigma & Agilist.Results-Driven Executive: Distinguished 20+year career in Leadership, Financial Services, Operations, & Insurance, track record delivering measurable results, driving organizational success.LEAN & Business Transformation Authority: Recognized expert in LEAN methodologies, specialize in optimizing business, and processes across diverse domains – Legal, Commercial, Medical, /Auto, Life and Health, Portfolio Management, Mid/Large/ National Accounts, Product & Tech, corp operations, retail just to name a few!Visionary Strategic Approach: Strategic acumen in bridging process and system gaps. Assess current states, design future state solutions, and implement database and system enhancements, ensuring improved functionality and efficiency.Operational Excellence & Cost Optimization: Proven leader in implementing budget planning and cost-saving initiatives, lead operational excellence to enhance profitability.Global Communication Maven: Fluent in Spanish and English, I contribute a global perspective, fostering effective communication in multicultural environments sustainability, and corporate social responsibility.Leadership Development & Collaboration: Renowned for outstanding communication and influencing skills, successfully developed, mentored, trained leaders and associates. Seamlessly operate across diverse groups and cross-functional, matrixed teams, bringing exceptional organizational skills and fostering collaboration.LEAN Principles Advocate: Champion of LEAN principles, teaching a customized framework, and approach for continuous improvement. Involves mindset and behavior development, streamlining processes, reducing waste, and enhancing capabilities for a customer-focused, efficient, and enjoyable work environment.Continuous Improvement: Passion lies in creating standards and structured frameworks for continuous improvement. Making senior leaders, people managers, and associates more effective in value-added activities, problem-solving, and improves the overall customer and employee experience.
