Client Services Associate
- First point of contact for clients investing in Fidelity’s Luxembourg UCITs fund range - responsible for the Iberian & LATAM Markets
- Provide support, guidance and to assist in resolving any queries that my clients may have; take ownership of every customer interaction to ensure that enquiries are resolved in a timely manner with a quality of.
- Handle Client Communications - corporate actions, distributions, mergers, regulatory information, reporting etc.
- Manage AML / KYC queries and ensure timely documentation gathering for periodic reviews
- Chair the pipelines meeting for my responsible markets & service call with my clients.
- Handle swift contingencies, deal corrections, deals not in good order.