Luz Grande Vega, Mba, Bb Email & Phone Number

Hong Kong

Zurich, Zurich, Ch

Regional Head of Operational Excellence responsible for the definition and delivery of the Customer Experience Strategy & Framework, Program and Strategy for Operational Excellence across Asia Pacific. Delivering simple, innovative and tailored solutions supporting the business in building up skills and capabilitiesResponsible for developing and executing theCustomer Experience Strategy execution alongside efficiency by shaping CX strategy in the region whilst delivering the Regional Automation playbook and delivering process simplication and business optimization enabling better customer journeys and successful delivery of transformation activities across the region.

- COO and Communications Head of the company with experience in creating digital finance business development strategies for financial institutions, manufacturing, insurance companies and for large service providers.- Responsible for providing customised Consulting Solutions, Program Management, Business Analysis, Resourcing, RPA and Fintech Advisory across the Asia Pacific region.

London, Gb

- Responsible for the streamlining agenda (Re-engineering and Production Management roll-out) across Asia and Middle East to service Operations, Services, Technology and Global Functions.- Senior Principal Director and Global Head responsible for the change management, looking after Automation, Workflow and Imaging, Migrations, Capacity Optimization on Real State, Work Force Management, Digital and Waste Elimination across all Bank areas. - Driver of robotics (RPA) and Paper to Electronic initiatives across Asia Pacific and Middle East.- Managing a diverse range of stakeholders, regions and responsibility over the streamlining agenda of 30 countries.- Achieved USD 350 m in savings between 2015 and 2017, managing a portfolio of 2000+ projects per year

London, Gb

- Senior Principal Consultant Director and founder/creator of the Performance Improvement change management function, strategy and blueprint. Created a team of re-engineering consultants across HSBC Operations globally- Catalyst for change and a champion for continuous performance, process and Operational improvement across all HSBC Regions within Operations.- Provided leadership and oversight to multiple streamlining engagements servicing multiple Global Businesses and functions Operations (GBM, RBWM, CMB, PB, HR, etc.)- Managed global technology and automation initiatives, creating AppLap and Light Automation Programs across all HSBC, enabling, RPA, AI, Fintech assessments and automation of manual intensive processes- Secured major partnership with Warwick University, integrating Lean Six Sigma training and certifications impacting more than 50,000 employees- Managed a Team of 500+ colleagues across 45 countries, procuring and managing operational resources for both service delivery and project implementations across Asia Pacific, Americas and Europe saving USD 100 m on costs to the organization on P&L year on year.

London, Gb

- Reporting to regional CEO, responsible for in-country Heads of Planning across 11 countries; managing the entities Medium Term Outlook, CEO’s BSC; Business Reviews; and identification of further business development and growth opportunities, risk best practices and liaison with all businesses and support lines (Commercial Banking, Retail Banking, Insurance, Risk, Operations and Technology, Legal).- Main coordinator and point of contact for successful disposal of the HSBC Central American countries and HSBC South American Countries. Direct contact with Group M&A, external consultants, in-country teams, lawyers, advisors and buyer, including successful sell of a 1.2 billion dollar plus sell of assets.

London, Gb

- Reporting to regional COO, responsible for regional and in-country Operations, Technology and Services Financial Planning and budgets of USD 65 M (regional) and USD 254 M (in-country) per annum. Latin America International comprised 11 countries within the region. - Responsible for the internal control framework, purchasing and operational and project management effectiveness across all Operations, Technology and Services within Latin America International.- Role scope included vendor management/spent and ensuring that all business lines and Technology & Services projects across the 11 Country entities were completed on-time, on budget and with high quality so that end-user satisfaction is guaranteed and contact with regulatory entities in each country.

London, Gb

- IT and Operations Training Manager for Mexico and the Latin American Region. Coordination of teams, application of metrics, creation of the Regional IT Training Strategy and Risk Based Project Management.- Collaboration with Group and Regional IT Training teams to develop worldwide standards in IT Project Management across the Globe in HSBC.- Created and developed of IT & Operations Training roadmaps within the HBMX Corporate University & introduced HSBC Universal Banking training curriculum within Latin America.

Bunkyo-Ku, Tokyo, Jp

- Researcher within the Department of Information Physics and Computing with a senior doctoral position on robotics and cognitive science.

- Development and implementation of information systems nation-wide for the National Health Service of Mexico.- Creator of the INDICA System used on a National Wide Basis and recognized in the National Health Service due to the success and support that has been provided to the different health care organizations in Mexico.- Design of information architecture, multimedia authoring, graphic design and development, program development, product development, client training and cross functional team leadership

Monterrey, Nuevo León, Mx

- Part-time lecturer of the Computer Science Department at Tec de Monterrey Campus Estado de México. Teaching Computation for Engineering and Internet Advanced Applications Development.

Master'S Degree, Project Management

Master Of Business Administration (Mba), Strategy And Finance

Msc, Business Information Technology

Bachelor Of Science (Bsc), Computer Systems Engineering