Luz Frias Email & Phone Number

United States

• Provide Project Management for assigned after sales projects.• Organize and run internal and external project meetings.Including, but not limited to; kickoff, design review, progress, pre-installation, installation, project closeout and post-mortem meetings with customer and Stiles Project Team (including suppliers, etc.).• Responsible for management and communication of; project implementation budget, order confirmation, project description, project schedule (with focus on start of production date), shipment schedule, runoff criteria, installation resource scheduling, production support and customer responsibilities.• Manage Factory Acceptance Test criteria and CustomerFAT sign off for each assigned project.• Determine, manage and monitor risks for assigned projects, including risk mitigation strategies where required.• Consistent communication with Site Managers for each project in on-site phases.• Complete weekly project progress reports (including installation progress, personnel required on-site, planned weekly activities for current and next week, training completed, punch lists, project closeout plan, customer sign off and acceptance plan, etc.) for each project in onsite phases.• Schedule and document weekly update meetings with customer.• Manage Final Acceptance Test criteria and officialCustomer Final Acceptance sign off for each assigned project.• Monitor financial status of all assigned ongoing projects.Maximize bottom line contribution by supervising and analyzing project related purchase activities and cost structures.• Visit installation site to analvze conditions relative to project installation.

Grand Rapids, Michigan

Launched multiple projects from acquisition to production and drove on-time project completion with a high degree of detail.• Executed, tracked, and monitored tooling project expenses and billed per project budget and COGS.• Established timing plan and project status updates to customers per their request and/or requirements.• Escalated timelines when needed in order to achieve Gate Milestone and drive on time project completion.• Identified and communicated risks of launch plans to senior management executives.• Formulated justification summary and corrective action plan with input from Engineering Program Manager when budget exceeded approval percentage.• Delegated project milestone tasks to launch team members and production personnel when needed.• Coordinated and attended program meetings/conference calls with customers as required.• Facilitated weekly team meeting, Gate Review meetings and customers meetings.• Collaborated with other teams when needed in order to achieve project completion.• Strong self-motivation, with the ability to manage personal workload with minimal supervision.• Strong organization skills, including detail-oriented, project-management skills.• Excellent communication and problem-solving skills.• Traveled to customer facilities when needed

Grand Rapids, Michigan Area

Administered a diverse portfolio of over 14 customer accounts on a daily basis.• Reviewed and updated customers purchase orders using a variety of computer-based engines such as EDI’s, web-based portals, and spreadsheets (excel).• Precisely updated Pridgeon and Clay’s ERP System by entering customer’s purchase orders.• Proactively analyzed customers order forecast in order to meet future demand.• Worked extremely well under pressure and prioritized key customer accounts to ensure their critical orders needs are completed and expedited. • Proactively work with P&C’s internal customers on contract review, pricing / invoice discrepancies, NAFTA, and other external customer paperwork to ensure their proper completion.• Provided excellent communication to all clients in both Spanish and English.• Demonstrated customer account development by maintaining a positive relationship with clients.• An excellent work record, including attendance.• Demonstrated team player attitude and able to performed the job with minimal supervision.• Other duties; translated multiple company documents, facilitated training to new CSR employees and file customer documents when needed.

Walker

Managed designated pipeline effectively up to working with three customers simultaneously.• Delivered daily sales via the live chat program and/ or via inbound phone calls.• Enhanced customer order satisfaction by using upselling techniques in order to amplified Charter’s revenues.• Maximized customer interactions by listening to their concerns and finding solutions to overcome objections and win customers.• Executed the completion of customer’s orders using Charter’s integrity sale rules.• Met and/or exceeded monthly and daily sales targets on revenue and any other related KPIs.• Co-browse Charter’s internal database to stay up to date and demonstrate value proposition.• Motivated co-workers to stay on track meeting daily team metrics.

Greater Grand Rapids, Michigan Area

San Jose, Costa Rica

Bachelor Of Business Administration (Bba), International Business & Management, Emphasis In General Management, Minor In Spanish

Activities and Societies: Sigma Lambda Upsilon/Senorita Latinas Sorority Inc., Latino Student Union

International Business, Business

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Hispanic Student Organization, International Student Organization