Luz Frias Email & Phone Number

United States

• Provide Project Management for assigned after sales projects.
• Organize and run internal and external project meetings.Including, but not limited to; kickoff, design review, progress, pre-installation, installation, project closeout and post-mortem meetings with customer and.
• Responsible for management and communication of; project implementation budget, order confirmation, project description, project schedule (with focus on start of production date), shipment schedule, runoff criteria.
• Manage Factory Acceptance Test criteria and CustomerFAT sign off for each assigned project.
• Determine, manage and monitor risks for assigned projects, including risk mitigation strategies where required.
• Consistent communication with Site Managers for each project in on-site phases.

Grand Rapids, Michigan

• Launched multiple projects from acquisition to production and drove on-time project completion with a high degree of detail.
• Executed, tracked, and monitored tooling project expenses and billed per project budget and COGS.
• Established timing plan and project status updates to customers per their request and/or requirements.
• Escalated timelines when needed in order to achieve Gate Milestone and drive on time project completion.
• Identified and communicated risks of launch plans to senior management executives.
• Formulated justification summary and corrective action plan with input from Engineering Program Manager when budget exceeded approval percentage.

Grand Rapids, Michigan Area

• Administered a diverse portfolio of over 14 customer accounts on a daily basis.
• Reviewed and updated customers purchase orders using a variety of computer-based engines such as EDI’s, web-based portals, and spreadsheets (excel).
• Precisely updated Pridgeon and Clay’s ERP System by entering customer’s purchase orders.
• Proactively analyzed customers order forecast in order to meet future demand.
• Worked extremely well under pressure and prioritized key customer accounts to ensure their critical orders needs are completed and expedited.
• Proactively work with P&C’s internal customers on contract review, pricing / invoice discrepancies, NAFTA, and other external customer paperwork to ensure their proper completion.

Walker

• Managed designated pipeline effectively up to working with three customers simultaneously.
• Delivered daily sales via the live chat program and/ or via inbound phone calls.
• Enhanced customer order satisfaction by using upselling techniques in order to amplified Charter’s revenues.
• Maximized customer interactions by listening to their concerns and finding solutions to overcome objections and win customers.
• Executed the completion of customer’s orders using Charter’s integrity sale rules.
• Met and/or exceeded monthly and daily sales targets on revenue and any other related KPIs.

Greater Grand Rapids, Michigan Area

San Jose, Costa Rica

Bachelor Of Business Administration (Bba), International Business & Management, Emphasis In General Management, Minor In Spanish

Activities and Societies: Sigma Lambda Upsilon/Senorita Latinas Sorority Inc., Latino Student Union

International Business, Business

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Hispanic Student Organization, International Student Organization