Luz Elena Miranda Rebolledo

Luz Elena Miranda Rebolledo Email and Phone Number

Senior Customer Support Specialist @ VendorPanel
Melbourne, VIC, AU
Luz Elena Miranda Rebolledo's Location
Melbourne, Victoria, Australia, Australia
About Luz Elena Miranda Rebolledo

My name is Luz, and I help companies to improve their operational processes in ​​customer service, sales and customer loyalty areas, with the aim of achieving management indicators.I am a business administrator with training and experience in ​​customer service. I started working in operational positions as agent or service advisor and my professional growth has allowed me to coordinate work teams, being in charge of groups up to 20 people.I have worked with companies in service, tourism, restaurants and financial sectors. Which has allowed me to run strategies for creating routes and improving processes from different approaches.

Luz Elena Miranda Rebolledo's Current Company Details
VendorPanel

Vendorpanel

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Senior Customer Support Specialist
Melbourne, VIC, AU
Luz Elena Miranda Rebolledo Work Experience Details
  • Vendorpanel
    Senior Customer Support Specialist
    Vendorpanel
    Melbourne, Vic, Au
    View
  • Vendorpanel
    Senior Customer Support Specialist
    Vendorpanel Jun 2024 - Present
    Melbourne, Victoria, Australia
    Offer support with excellent customer service skills to address user inquiries swiftly and efficiently. Escalate platform issues. Assist with new customer setup and provide ongoing platform support to the Customer Success, Sales, and Account Management teams. Train new employees and collaborate with the Support Team Leader to oversee daily operations and forecast weekly tasks.
    View
  • Vendorpanel
    Customer Support Specialist
    Vendorpanel Nov 2023 - Jun 2024
    Melbourne, Victoria, Australia
    Provide omni-channel support, leveraging exceptional customer service skills to promptly and efficiently address user inquiries. Act as a point of escalation for complex queries, assisting team members in resolving issues.
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  • Vendopanel
    Back Office Associate
    Vendopanel Nov 2022 - Nov 2023
    Melbourne, Victoria, Australia
    Responsible for processing system requests, managed services, data entry and other activities in support of the Customer Support team.
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  • Empower Australia
    Volunteer
    Empower Australia Jul 2023 - Present
    Melbourne, Victoria, Australia
    Assisting in serving the community through the Food Relief Centre, connecting with people, helping them with registration, and guiding them during their visit to the center.
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  • Boomerang Center
    Product Owner
    Boomerang Center Oct 2022 - Jul 2023
    Barranquilla, Atlántico, Colombia
    In charge of coordinating and monitoring the release of the best possible product according to customer requirements in CRM software services, omnichannel platform and contact center.
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  • Boomerang Center
    Multichannel Coordinator
    Boomerang Center Sep 2019 - Sep 2022
    Barranquilla
    I am responsible for the operational coordination of commercial solutions offered to companies in the areas of contact center, CRM, website design and activation of social networks.
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  • Inversiones Ballesteros Leon Sas
    Contact Center Leader
    Inversiones Ballesteros Leon Sas May 2018 - Aug 2019
    Barranquilla
    I was in charge of the operation of the contact center of the hotel group HBR, making diagnoses of the reservation processes, configuration of technological softwares and monitoring of management indicators.
  • Comultigas
    Head Of Call Center And Collections
    Comultigas Feb 2017 - Jun 2017
    Barranquilla
    Coordination of the call center in the processes of sales of credits by draft and collection of accounts payable in the different offices in the country. Development of improvement plans and sales strategies.
  • Mr. Chuzz
    Call Center Leader
    Mr. Chuzz Jan 2016 - Feb 2017
    Barranquilla
    Leader of the operation and delivery sales of the restaurant nationwide. Management of statistics and indicators. Support in the development of marketing plans.
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  • Mr. Chuzz
    Senior Contact Center Agent
    Mr. Chuzz Jul 2015 - Dec 2015
    Barranquilla
    View
  • Mr. Chuzz
    Contact Center Agent
    Mr. Chuzz Jul 2014 - Jun 2015
    Barranquilla
    View

Luz Elena Miranda Rebolledo Education Details

Frequently Asked Questions about Luz Elena Miranda Rebolledo

What company does Luz Elena Miranda Rebolledo work for?

Luz Elena Miranda Rebolledo works for Vendorpanel

What is Luz Elena Miranda Rebolledo's role at the current company?

Luz Elena Miranda Rebolledo's current role is Senior Customer Support Specialist.

What schools did Luz Elena Miranda Rebolledo attend?

Luz Elena Miranda Rebolledo attended Universidad Del Atlántico, Universidad Del Atlántico, Universidad Del Atlántico.

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