Luz Rivera Email & Phone Number

Washington, Dc, Us

Northern Virginia

District Manager – of three successful Massage Envy Spas in Northern Virginia January 2008 – July 2013 . Successfully developed and established all of the functions including operations, sales, purchasing, hiring and training of the sales employees for the three Spas from their conception, as well as, supervised the orientation, supervision and continuing training of the Licensed Massage Therapists and Master Estheticians..The three clinics under my care averaged over 30% in… Show more District Manager – of three successful Massage Envy Spas in Northern Virginia January 2008 – July 2013 . Successfully developed and established all of the functions including operations, sales, purchasing, hiring and training of the sales employees for the three Spas from their conception, as well as, supervised the orientation, supervision and continuing training of the Licensed Massage Therapists and Master Estheticians..The three clinics under my care averaged over 30% in sales and maintained an average of 85% employee retention score. Our “Customer Service/Shared Insight” scores were in the high 10% of all the Massage Envy’s in the region. • Once the clinics were established, I supervised and managed the daily operations of the Spas• Responsible for establishing and accomplishment sales goals. • Managed sales team [40] and massage therapy staff [130].• Responsible for overseeing the scheduling of sales staff, Estheticians and LMT staff• Responsible for all human resource functions for sales staff, LMT & Estheticians, including interviewing, hiring, training, disciplining/coaching and termination.• Provided excellent service to members/guests by setting the standards within the staff and ensuring the Massage Envy brand protocols were followed.• Maintained professional and impeccable clinic environment for employees and members/guests.• Responsible for generating sales reports, payroll, bank deposits, inventory and ordering of supplies. Show less

Dulles Airport

•Increased sales by 33% and employee retention by 90% .Recruited trained and supervised licensed Massage Therapists. • Successfully established high level relationships with base clientele and Dulles Airport Management• Responsible for achieving high retail sales goals.• Responsible for overseeing the scheduling of the LMT staff• Responsible for all human resources interactions with the team members… Show more •Increased sales by 33% and employee retention by 90% .Recruited trained and supervised licensed Massage Therapists. • Successfully established high level relationships with base clientele and Dulles Airport Management• Responsible for achieving high retail sales goals.• Responsible for overseeing the scheduling of the LMT staff• Responsible for all human resources interactions with the team members • Provided excellent customer service to all the clientele . Responsible for generating sales reports, payroll, bank deposits, inventory and ordering supplies. Show less

Luz offered consulting and coaching services to health clubs internationally. Developed training seminars and trained aerobics instructors. Managed exercise programs for aerobics studios and corporate accounts. Taught specialty Master Classes and developed and produced an award winning exercise video.Luz free-lanced internationally with the World Aerobic Championship as a Lead Judge. Produced and hosted an exercise show in Spanish and English. Client list included: National Wildlife… Show more Luz offered consulting and coaching services to health clubs internationally. Developed training seminars and trained aerobics instructors. Managed exercise programs for aerobics studios and corporate accounts. Taught specialty Master Classes and developed and produced an award winning exercise video.Luz free-lanced internationally with the World Aerobic Championship as a Lead Judge. Produced and hosted an exercise show in Spanish and English. Client list included: National Wildlife Federation; Sport and Health Clubs, Bodyline Exercise Studio; University of Virginia; Gold’s Gym; International Health Clubs and Aerobic Association; World Aerobic Championship. Show less

As 25% owner, worked jointly with CEO to establish and develop the operational procedures of this start up organization. Researched and developed the Human Resources, Marketing and Training departments. Interviewed and recruited high level executives. Had an integral part in establishing a clientele base.

Psychology

B.A. Psychology

Diploma