Luís C. Email & Phone Number

Lisbon, Portugal

• Collaborate with product and development teams to integrate new gaming features, enhancing the overall platform user experience;• Negotiate and onboard new game providers, expanding the casino's offering thus driving incremental revenue;• Analyze financial reports and key performance indicators, identifying cost-saving opportunities and increasing profitability;• Manage daily casino operations and ensure compliance with industry standards;• Organise and prioritise casino games based on provider fees, GGR and player demand;• Develop and implement strategies to boost player experience and retention through optimised game selection and marketing promotion;• Optimize game launch strategies by analyzing player behavior and trends.

Lisbon, Portugal

• Analyse product performance data to provide actionable insights for product improvement; • Coordinate cross-functional teams to ensure timely delivery of product enhancements; • Reviewing and ensuring the quality of developments by the dev team.

Lisbon, Portugal

• Supported the Casino Manager in the execution of operational and promotional activities.• Assisted in the analysis and reporting of player behavior and revenue metrics.• Managed communication with vendors and partners to ensure a smooth operation.• Coordinated with marketing teams to ensure the successful launch of promotions and events.• Tracked player engagement and implemented strategies to boost retention and acquisition.• Assisted in budget management, optimizing costs for events and operations.

Lisbon, Portugal

• Managed a team of customer support agents, overseeing daily operations and team performance.• Handled escalated customer issues and ensured timely and satisfactory resolutions.• Developed training programs and mentored new agents, improving service quality and efficiency.• Monitored key performance indicators (KPIs) to ensure team objectives were met.• Collaborated with other departments to improve support processes and customer experience.

Lisbon, Portugal

• Resolve customer inquiries efficiently;• Provide product information and assist with troubleshooting;• Gather feedback for service improvements.

Cascais, Lisbon, Portugal

• Mediation in purchase and sale of luxury properties;• Constant analysis of the real estate market in Portugal;• Creation of an investor portfolio;• Advice on documentary processing in real estate transactions;• Creation of marketing strategies for commercialization.

Bachelor'S Degree, Business Administration And Management, General

Social Sciences And Humanities