● Managing Ticket and Changes● Diagnose and troubleshoot initial customer network and security incidents● Work with Cisco, ArcSight, Checkpoint and Solarwinds● Dealing with customers daily over the phone● Dealing with High Priority Incidents● Creating and managing users on the Domain Controller● Visiting Data Centres and perform various tasks

● Reading and interpreting electrical circuit diagrams and network schematics which helpeddevelop my planning and organisational skills;● Designing the project in order to meet the client’s requirements, always giving the bestadvice;● Working proactively with tight deadlines within teams and on own initiative, ensuringefficiency under pressurised environment;● Staying informed in all aspects of installations, testing and commissioning of domestic andcommercial equipment;● Deploying and troubleshooting of various devices which helped me grow my problem solvingskills, escalating the issue if needed;● Ensuring customers’ needs and expectations were met while providing the best customerservice at all times;

● Dealing with customers over phone in a highly professional manner which helped me developmy communication skills;● Answering queries quickly and effectively;● Ability to work with minimum supervision in a busy environment;● Following companies SLA’s to drive the sales and capture customers’ data;● Back calling to customers to ensure customer satisfaction is achieved;