I am currently an apprentice of UX Research in a redesign project of a non-profit organisation's website.

- Financial planning: managed a budget and calculated expenditure. - Self-promotion: created and managed a social media page, posting daily content. - Project proposals: wrote proposals to exhibit products in seasonal municipal fairs.- Commissions: developed pieces of art in response to a commission.- Logistics: sourced materials and developed relationships with suppliers.

- Management: provided operational, financial and administrative support to a condominium of 8 units. Managed monthly expenses and collected fees from each homeowner. Made payments to third parties. Kept records of the condominium expenses and receipts so that they were easily accessible to homeowners and third parties when needed.- Rapport: built relationships based on trust with homeowners and service providers. Maintained a service culture guided by a sense of urgency and quality. - Conflict resolution: Handled complaints to verify they were properly and efficiently handled.- Annual reporting: assessed prior year financial performance using Excel spreadsheets. Wrote clear and concise reports based on findings from annual financial statements. Prepared draft annual budgets of £2,000 worth of spending and oversaw the reserve fund. - Annual meeting: held annual meetings for homeowners and presented financial reports as well as draft budgets for the following year. Addressed questions and complaints from residents.

- Customer Service: providing excellent customer service on the tills, self-checkout and on the shop floor of an extremely busy store that served a population of up to 200,000 people. - Time management: executed tasks promptly to exceed the store’s performance targets, such as checking out customers at a rate of 1 minute per customer and unloading pallets in less than 1 hour per pallet.- Flexibility and adaptability: adapted to diverse working patterns and circumstances, starting work at 5 am on some days to set up the store bakery or finishing at 11 pm and closing the store. - Sales: ensured shelves looked good with emphasis on the quality and freshness, checking products’ sell-by dates.- Department specialisation: received training to become specialised in the bakery. Made sure the bakery was kept topped up at all times, baking more than 500 fresh goods per shift. - Health and safety: proactively adhered to the company’s health and safety procedures, for instance, by being aware of slip and fall hazards, cleaning up spills right away and picking up debris.- Interpersonal skills: established relationships built on trust with colleagues and managers.

- Training: supported the training of 3 new staff members.- Customer service: ensured customer satisfaction from the moment they are first greeted until they pay and leave. Presented menu to customers and administered orders for all. Maintained familiarity with menu items and improved performance by upselling daily or seasonal specials to customers. - Quality checks: monitored customers to ensure they were satisfied with their meals and handled any complaints.