Lucinda Van Der Watt Email & Phone Number

Pretoria, Gp, Za

Gauteng, South Africa

Building and maintaining long-term, strategic relationships with key accounts, .Managing the cleaning and laundry accounts in Pick n Pay, Makro and Game with the Goldenmarc brand and private label brands in this category.Overseeing and managing a team of internal and external agents, as well as overseeing these national key accounts to ensure that desired 'on-shelf' representation and merchandising standards are met.Managing pricing and margins with customers on sales and stock requirements, as well as negotiating allopportunities with clients.Providing regular reporting on sales metrics, including monthly, quarterly, and yearly reports.Conducting monthly audits of key accounts at store level to ensure compliance with established standards and identify areas for improvement.Managing accurate customer master pricing and margins.Successfully implementing all negotiated promotions.Acting as a trusted advisor and key partner to my Key accounts in identifying opportunities and presenting new listings, newness and innovation on Private label and Goldenmarc brands as per the current trends in the market.Monitoring and analysing market trends, insights and competitor activities to develop and implement account specific plans that deliver against the company's strategic goals in partnership with my key accounts.Weekly meetings held with buyers in partnership with managing account growth, ranging, listings and profitability.Proactively seeking out new business opportunities within the key accounts and identifying new potential customers that align with the company's strategic objectives.Act as the main point of contact between the company and the key accounts, ensuring timely and effectivecommunication and resolution of any issues that may arise

Pretoria, Gauteng, South Africa

Building and maintaining long-term, strategic relationships with key accounts, with a focus on sustainable growth and profitability.Managing the Walmart account Nationally (Builders, Makro, Game & Masscash) which has an annual turnover of 40 million ZAR, to ensure that Henkel is well represented with the correct product mix at the customer level.Year 1 (2017) — managed Checkers Gauteng regional accountOverseeing and managing a team of external agents in various accounts to ensure that desired 'on-shelf'representation and merchandising standards are met.Forecasting customers' sales and stock requirements, and negotiating opportunities and contracts with clients.Providing regular reporting on sales metrics, including monthly, quarterly, and yearly reports.Conducting monthly audits of key accounts to ensure compliance with established standards and identify areas for improvement.Maintaining accurate customer master pricing files and implementing effective promotional management strategies.Acting as a trusted advisor and key partner to clients, identifying opportunities for growth and expansion.Ensuring that the correct product offerings are provided at the appropriate price points, and successfullyimplementing Back to School promotions.Continuously monitoring and analyzing market trends, gathering customer insights and competitor activities to develop and implement account specific plans that deliver against the company's strategic goals.Proactively seeking out new business opportunities within the key accounts and identifying new potential customers that align with the company's strategic objectives.Act as the main point of contact between the company and the key accounts, ensuring timely and effective communication and resolution of any issues that may arise.

Bloemfontein, Free State, South Africa

Managing a portfolio of 600 clients, with an annual turnover of up to 25 million ZAR, and ensuring the acquisition of new quality clients through relationship building.Acting as a small business portfolio sales specialist and providing expert advice to clients to increase their product base and expand their banking solutions.Building and maintaining a portfolio of high value and complex clients, and identifying and delivering banking solutions to this high-value client segment.Unearthing client sales and solution opportunities and executing on them to build and maintain effective professional relationships with high-value profile clients.Analyzing clients' business plans for risk and financial viability, and providing guidance and support to ensure compliance with the bank's risk and credit policies.Cultivating and maintaining excellent customer relations and proactively engaging clients in a manner that is relevant to their specific circumstances.Collaborating with specialists in client engagements to cross-sell and create value-based solutions.Adhering to and aligning client expectations with the company's risk and credit policies, and understanding and managing client expectations accordingly.Continuously monitoring and analyzing market trends, gathering customer insights and competitor activities to develop and implement account specific plans that deliver against the bank's strategic goals.Proactively seeking out new business opportunities within the small business segment and identifying new potential customers that align with the bank's strategic objectives.Act as the main point of contact between the bank and the small business clients, ensuring timely and effective communication and resolution of any issues that may arise.Continuously monitoring and analyzing customer feedbacks, complaints and surveys to identify areas of improvement and provide feedback to senior management.

Bloemfontein, Free State, South Africa

Managing a portfolio of 600 clients, with an annual turnover of up to 25 million ZAR, and ensuring the acquisition of new quality clients through relationship building.Acting as a small business portfolio sales specialist and providing expert advice to clients to increase their product base and expand their banking solutions.Building and maintaining a portfolio of high value and complex clients, and identifying and delivering banking solutions to this high-value client segment.Unearthing client sales and solution opportunities and executing on them to build and maintain effective professional relationships with high-value profile clients.Analyzing clients' business plans for risk and financial viability, and providing guidance and support to ensure compliance with the bank's risk and credit policies.Cultivating and maintaining excellent customer relations and proactively engaging clients in a manner that is relevant to their specific circumstances.Collaborating with specialists in client engagements to cross-sell and create value-based solutions.Adhering to and aligning client expectations with the company's risk and credit policies, and understanding and managing client expectations accordingly.Proactively seeking out new business opportunities within the small business segment and identifying new potential customers that align with the bank's strategic objectives.Act as the main point of contact between the bank and the small business clients, ensuring timely and effective communication and resolution of any issues that may arise.Continuously monitoring and analyzing customer feedbacks, complaints and surveys to identify areas of improvement and provide feedback to senior management.

Bloemfontein, Free State, South Africa

Sell and holistically upgrade relevant banking products to salary earners.Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need.Educate clients on the product offering by presenting them with the relevant information.Ensure retention of clients full banking relationship through client service and client contactPlan and implement effective prospecting activities by identifying and responding to business opportunities.Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.Ensure effective administration and controls in branch portfolio by checking securities and complying with FICA & FAIS.Meet requirements of product applications by providing all required documentation.Bank queries and Bank Codes.Resolve client queries by following business procedure and keeping client informed.Act as client's banking partner by taking responsibility for providing regular feedback.Building and maintaining effective cross-functional relationships with internal and external stakeholders.Managing customer expectations.Working in a fast-paced and changing environment.Conduct myself in an ethical manner at all times.Take ownership of solving our customers problems or queries as efficiently and quickly as possibleMeet and exceed monthly sales target.Maximize cross-sell opportunities identified aligned to customer needs based customer needs analysis.

Bloemfontein, Free State, South Africa

Selling Go Banking savings products to PnP retailers.Top performer in the Free State for the 6 month contractManaging customer expectationsWorking in a fast-paced and changing environmentConduct myself in an ethical manner at all times.Take ownership of solving our customers problems or queries as efficiently and quickly as possibleMeet and exceed monthly sales target.Maximize cross-sell opportunities identified aligned to customer needs based customer needs analysis

Bloemfontein, Free State, South Africa

Participating in purchasing and planning activities, working closely with suppliers to negotiate prices and ensure timely delivery of goods and services.Managing the pricing and loading of all menu items on in-house systems, and updating pricing as necessary to reflect market conditions.Conducting regular stock takes, both monthly and weekly, to ensure inventory levels are accurate and to identify any discrepancies.Providing guidance and support to other managers and supervisors to ensure compliance with established standards and identifying areas for improvement.Leading and managing the front-of-house team, ensuring the efficient operation of the restaurant and the satisfaction of guests.Handling team conflicts and promoting a positive and productive work environment.Hiring and onboarding new employees, and coordinating and scheduling staff training and development programs to ensure the growth and development of the team.Measuring and ensuring guest satisfaction through regular evaluations and customer feedback, and implementing strategies to improve guest experience.Managing inventory, including ordering and purchasing of food and supplies, and ensuring that inventory levels are maintained at optimal levels.Managing the finances, including managing payments to suppliers and managing staff payrolland record keeping.Overseeing cash ups and daily banking activities, and maintaining accurate financial records.Managing customer complaints and resolving any issues that may arise in a timely and professional manner.

Nelspruit, Mpumalanga, South Africa

Participating in purchasing and planning activities, working closely with suppliers to negotiate prices and ensure timely delivery of goods and services.Managing the pricing and loading of all menu items on in-house systems, and updating pricing as necessary to reflect market conditions.Conducting regular stock takes, both monthly and weekly, to ensure inventory levels are accurate and to identify any discrepancies.Collaborating with other departments within the company to improve overall performance and to ensure the delivery of high-quality services to guests.Continuously monitoring and analyzing market trends, gathering customer insights and competitor activities to develop and implement account specific plans that deliver against the company's strategic goals.Act as the main point of contact between the company and the restaurant franchise, ensuring timely and effective communication and resolution of any issues that may arise.Leading and managing the front-of-house team, ensuring the efficient operation of the restaurant and the satisfaction of guests.Handling team conflicts and promoting a positive and productive work environment.Hiring and onboarding new employees, and coordinating and scheduling staff training and development programs to ensure the growth and development of the team.Managing inventory, including ordering and purchasing of food and supplies, and ensuring that inventory levels are maintained at optimal levels.Managing the finances of the franchise store, including managing payments to suppliers and managing staff payroll and record keeping.Producing franchise store audit reports and providing training support to new store openings to ensure compliance with established standards.Overseeing cash ups and daily banking activities, and maintaining accurate financial records.Managing customer complaints and resolving any issues that may arise in a timely and professional manner.

Bachelor Of Applied Science - Basc, Business Administration And Management, General

Higher National Diploma, Banking And Financial Support Services

Regulatory Exam, Business

High School Diploma, 12