Quality and results-focused IT professional with years of experience in leadership, management, and operations which spans within various industries with proven success in customer satisfaction, measurements, and business processes. Proficient in leveraging resources to meet customer’s demands. Proven ability to hire, train and lead highly effective teams to provide high-quality results. I am confident that I have much to offer to your organization when it pertains to customer satisfaction. Over the past several years, I’ve worked as a help desk manager, by incorporating my expertise in order to provide end users with the best of support services and ensure that they receive timely technical assistance. Due to my high level of professionalism, I took ownership of all customer incidents or service requests logged. Particularly, I am highly effective in:• Tracking incidents to conclusion• Collaborating with third-party suppliers and ensure that the provision of quality exceed service levels• Measuring, monitoring and working to minimize incident levels• Providing leadership, control, planning, and scheduling of all projects and services