Luigi Vellucci Velasco Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, Australia

Australia

Australia

Australia

Sydney, Australia

- Builds relationships with operational managers for assigned portfolio.- Ensure that the IT Service Lines meet the assigned portfolio requirements and where necessary initiate changes to the IT Service Line Strategies.- Ensure that Service Level Agreements (SLAs) are in place for all IT Services delivered to Supply Chain business, they are relevant to the client, and are backed by appropriate business-relevant measures- Utilize business experience and skills to assess and advice on the practicability of alternatives, marrying up technical limitations with operational realities.- Carries out assignments, alone or as part of a team, applying knowledge, skills, and experience. Demonstrates an understanding of the issues of interest to the client organisation and proposes viable solutions within the scope of own expertise, taking into account the needs of those affected.- Establishes an understanding of business aims and facilitates development of alternative processes to achieve them.

• Responsible for complete project life cycles, including: requirements identifying, technical planning, scheduling, design, implementation, testing and post-implementation support. • Manage human and finance resources assigned.• Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.• Guarantee global guidelines, policies and strategies from Internal Project Management Office.• Identify and propose to management improvement opportunities where systems and technology can be applied to specific business area.• Keep a fluid communication with supervisor and co-workers in order to achieve synergy in the team.• Prepare and communicate project status reports to management.• Engage with both internal and external service providers to ensure open communication with all the stakeholders.

• Manage support coordination for ERP and CRM applications that includes: Siebel, PRISM/COM and JDEdwards as well other business applications running in Wintel and AS/400 platforms.• Lead a team of 7 analyst/programmers to provide a high standard of technical support to business applications, planning the team’s workload and ensuring time is logged appropriately.• Manage and Control the budget for the Local Application Support.• Coordinate with the global team changes or enhancements related to new versions of Siebel eConsumer Goods 7.0 Application.• Be the single point of contact for customer enquiries and escalation relating applications support.• Prepare and communicate KPI’S reports to the IS management staff.• Administer and guarantee the change management cycle using the tool Rational ClearQuest for new developments and enhancements for software applications based in ITIL best practices.• Ensure the Service Level Agreements for Local Application Services.• Guarantee the Regional and Global applications development standards.• Coordinate the incident and problem management services related to applications using the tool Service Center based in ITIL best practices.• Support internal audit revisions and report SOX controls.• Liaise with third party vendors.

• Responsible to manage the Service Desk and Support Technology Department, that includes: servers, LAN / WAN networks, Voice Communications, Data Centres and physical Security of the IT environment.• Manage the IT support for 8 locations interconnected by Frame Relay network technology, 25 Servers running Microsoft Windows 2000/2003 and 800 workstations.• Provide proper supervision as the management head of the 8 supporting technicians.• Prepare and control the budget related to IT infrastructure.• Lead local projects approved by the Kraft Global Information Systems.• Administer server’s hardware and network operating systems.• Coordinate roll outs of replacement for desktops, laptops and servers related to lifecycle hardware policy.• Maintain and control inventory of all end user equipment, servers and software.• Administer backup system for all network servers and applications. • Design and manage capacity planning for IT infrastructure.• Administer Antivirus System.• Ensure the appropriate functionality and operability of the disaster recovery plans.• Reports KPI’S to Information System management.• Manage third party vendors and service providers.• Create and document procedures to provide local standards aligned to best practices.• Coordinate IT infrastructure set up in new locations.

• Responsible to coordinate, design and administrate server’s platforms infrastructure, running on Linux, Windows and AIX..• Administration of network services and applications on servers running on Linux, AIX and Windows platform. These services File & Print, Web Hosting (IIS, Apache), Email (Sendmail), databases (MySQL, PostgreSQL, Informix and MS SQL).• Backup administration in line with enterprise policy and periodically verifying the integrity of backup archives.• Administration of the Antivirus system for all servers and desktops.• Designing and making recommendations relating to current and new systems.• Pro-actively monitor maintaining the availability and the performance for the servers. • Provide capacity planning and purchasing advice.• Be the focal point to coordinate with third party providers any new implementations relating the server’s infrastructure.• Administration of the Operating Systems, tuning and making planned upgrades in order to reduce security holes and improve performance on Linux and Windows systems.• Supervising and evaluating the server’s team activities (2 direct reports).• In charge to prepare and test the disaster recovery plan for all servers platforms in order to assure the continuity of the applications.

Magister In Business Administration, Enterprise Management

Systems Engineer, Information Systems