Leeann Mitchell, Msol, Pmp Email & Phone Number

Greenwood Village, Colorado, United States

Technical Program Manager, Technical Delivery & Planning Office, currently leading Connectivity Technology programs that bring value to Charter residential and business-class customers. This includes collaboratively defining the lean business case for economic prioritization, leading cross-functional collaborative teams to deliver Charter Communications’ products and services. Current delivery focus: - E2E program leadership for Internet products such as embedded multimedia adapter development, partnering with our vendor and multiple Spectrum workstreams.- Leading the development and test of multiple speed tier offerings for various markets, ensuring no service interruption, adhering to FCC regulation.- Leading effort to develop architectural runway to enable IPv6 (dual stack), enabling Advanced Business WiFi and Spectrum Mobile Network Business for legacy Charter business-class customers.- The IP Service Flows standardized prioritization of access network traffic across all legacy footprints and connectivity mediums to ensure Charter customers experience consistent service levels.- DOCSIS 4.0 Embedded Multimedia Terminal Adapter design- Spectrum Community Solutions DOCSIS 3.1 Embedded Multimedia Terminal Adapter with Power over Ethernet

Highlands Ranch, Colorado

Demonstrated project and program management excellence, delivering multiple concurrent projects in the portfolio on time and within budget. Partnered with senior leadership to identify and prioritized opportunities to achieve the enterprise goals and with cross-functional teams to drive project commitments, manage customer expectations, resolve conflicts, ensure operational readiness, drive adoption/adoption rate metrics, and ROI realization for projects including, but not limited to Virtual Email Assistant, Client Profile Tool, Customer Relationship Management (CRM) platform migrations for Visa Europe, Global Account Support Center, and B2B Merchant Support. Supply chain management/complex budget management included multiple internal teams’ labor, contingent labor, consultants, hardware, and software. A strategic and tactical leader, focused on security, risk management, and governance. Chair forums for collaborative discussions relative to strategy, prioritization, and change. Successful communication includes presentation for sharing vision for new product/service and the ability to drill down to daily tasks and problem troubleshooting, based on audience. Acquired mentor, always seeking self-improvement, and engaged in mentoring to help others realize potential. Participate in Women in Technology, Visa Women’s Network, and Visa Voices to engage in inclusion and networking opportunities, and to build relationships.

United States

• Developed collaborative strategy for Sales Empowerment, Pricing and Offer Management Optimization, and Contract Lifecycle Management for optimal customer experience and to drive profitable revenue growth. • Managed Vision, Strategy, Execution, Metrics (VSEM) methodology and designed roadmap for successful planning and execution of PMO initiatives. • Building a culture of trust and commitment, acquired project sponsorship for key initiatives providing sales professionals the necessary tools for customer pricing and contracting self-service. • Headed business case development, including cost/benefit and financial model analysis, making recommendations for direct success-based capital investment. • Chaired IT Intake Governance to include project triage for sponsorship, categorization, and level of effort analysis. • Organized high performing matrixed/cross-functional teams and introduced Project Management Best Practices to project teams and to leadership. • Spearheaded vendor RFP, vetting, price negotiation and selection process. • Received Director’s Perseverance Award.

8900 Liberty Circle, Englewood, Co 80112

Led cross-functional project team for the Integrated Broadcast Management System (IBMS) implementation project to include customization management, business process integration, testing, and go-live readiness. Partnered with SintecMedia on its total broadcast business software solution and configuration for Acquisitions, Business Affairs, Finance, Media Operations and Program, Promotions, and Non-Linear scheduling and management.

Led cross-functional teams for successful enterprise systems and software integration and adoption programs, using proven risk, change, and conflict management skills to create a collaborative culture. Managed multiple programs in support of a global telecommunications enterprise. Developed innovative strategy for change to integrate Agile methodology within an enterprise that practices traditional project management methodologies to reduce cycle times, accelerate revenue, leverage new product launches, and create competitive market advantage.

Led cross-functional teams on successful programs for development, integration, and migration of enterprise systems and software. Managed multiple programs to include vendor relations and selection criteria, building strategic partnerships. Led high speed internet (HSI) process improvement program to improve customer service and call center trouble resolution process, fostering collaboration on local and national network process flows.

Led project teams for delivery of video and data solutions to include transport initiatives and fiber to the home (FTTH) integration for various properties; broadcast quality video transport service (TV1) circuits for High-Definition (HD) video transport to television studios. Chaired change management board to ensure compliance, acceptance, documentation, quality assurance, and security.

Conducted network reliability analysis (99.999% target) using Six Sigma methodology; coordinated vendor training delivery; budget analysis, tracking, and forecasting. Led Disaster Recovery and Business Continuity initiative, including failover/failback procedures, location build-out, systems redundancy and security. Ensured Sarbanes-Oxley Audit compliance. Led effort to reduce return material cost and to ensure supplier quality compliance, per TL9000/ISO9001.

Master Of Science In Organizational Leadership, Enterprise Resource Planning (Erp) And Leadership Specialization, 4.0

Distinction Honors

Bachelor Of Science Business Administration, Management/Project Management, Human Resources Minor

Magna Cum Laude; Project Management, Leadership, High Performance Management Certifications

Associate Of Applied Science, Electronics Engineering Technology