Lori Vovak Email & Phone Number

Kirkland, Washington, United States

Kent, Washington, United States

• Responsible for managing first line technical support staff while fielding inbound client requests to establish priority of emergent incidents.
• In-depth knowledge of AutoTask and ConnectWise ticketing systems, with certifications in ConnectWise administration in order to better manage our entire ticketing platform.
• Mentors support technicians and engineers to develop procedures for clients to more effectively process ticket and incident management to achieve greater incident resolution.
• Responsible for monitoring and updating incident tickets while communicating with clients and technicians in order to efficiently bridge communications during emergent issues.
• Responsible for the creation of documents and procedures which help documentation and procedure creation which help client and employee productivity
• Proactive monitoring of client environments in order to reduce incidents before they occur.

Greater Seattle Area

Providing great customer service for everyone that comes to enjoy Seahawks and Sounders games throughout the season at Lumen Field.

• Assisted Manager in maintaining and installing equipment for Wholesale Division Network System of 75+ PC users.
• Worked with Vendors to maintain computer equipment and supplies.
• Designed and maintained an Instructional Book for IT programs ran on a daily basis.
• Worked as a Night Shift Operator and Day Shift Operator as needed.
• Worked with Retail Division in running updates for Catalog Division.

Probuild - Formerly Lumbermen's

• Maintained Point of Sale computer systems for all retail stores in Washington, Oregon and Idaho.
• Installed new computer systems in retail stores, which included: wiring, installing all peripherals throughout every location and training store employees in maintaining equipment.
• Worked at Help Desk to assist stores with troubleshooting day-to-day computer operations.
• Worked with Manager to Supervise 3+ Night Shift employees.
• Assisted in running nightly, weekly, monthly and yearly programs to update retail and wholesale system.
• Worked with vendors throughout the country to effectively maintain supplies for corporate headquarters and stores for most computer applications.

Bachelor Of Arts (B.A.), Computer Science/Fine Arts

Associates Degree, Graphic Design

Activities and Societies: Member of Honor Society