Luciana Vieira Rhoades Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

- Establish and maintain stakeholder relationship. - Quarterly business reviews, quality calibrations, daily updates.- Responsible for interview and hire new agents and terminate low performers- Oversee internal QA/Training team- Responsible for monthly invoices

Austin, Texas, United States

- Lead a growing team of 30+ people that process Law Enforcement requests for Googleuser data from Brazil- Host meetings and monthly performance reviews- Apply and communicate changing policies- Work with the Operations Manager, leads and FTEs to suggest, implement, andmeasure process improvements

Austin, Texas, United States

- Responsible for training and assisting the team (+25 people).- Manage multiple different workflows- Risk management deliberation to ensure compliance with the law and Google’s policy.- Create necessary modifications in order to accelerate onboarding and productivity perindividual.- Implement high-quality and efficient processes and practices for maintaining and exceeding productivity and quality service level agreements.- Perform weekly analysis of each team member, focusing on discovering which areas they arehaving more difficulty and then create new guidelines and training to improve it.

Austin, Texas, United States

- Accurately review and analyze legal requests from law enforcement authorities andgovernments in Brazil with high quality, speed and accuracy.- Ensure requests are in accordance with legal requirements, internal policies, and guidelines.- Handle a large volume of incoming requests.- Work under very strict and urgent deadlines.- Handle sensitive matters, and remain up-to-date on workflow changes, policy updates, worldevents and guidelines.

Austin, Texas Metropolitan Area

The Au Pair program provided me an opportunity to immerse myself in American culture and help care for my host families young toddler. During my time, the family entrusted me with his day to day care, education and safety. - Responsible for 45 hours a week of childcare to a 3 year old and newborn.- Immersed myself to learn the mores of American culture.- Leveraged empathy and direct communication in a dynamic home environment.- Developed and provided a safe and secure environment.- Worked closely and communicated with parents to ensure that their needs were met.- Coordinate various activities, resolved any problematic issues, and assisted kids in thedevelopment of fundamental learning skills.The overall experience was one that allowed me explore not only Austin but also travel on my own and with the family. What made this experience valuable was learning how to communicate and be empathetic in living with the family, making friends within the program and finding a community of other Brazilians living abroad.

Carnation, Washington, United States

As a Lifeguard and Camp Counselor for the Girl Scout’s Camp located 40min away from beautiful Seattle, I expanded my leadership abilities and was able to encourage and influence young girls to aspire and achieve their personal best.- Responsible for the health and safety of 200 females ages 5 to 17, per week.- Expanded my leadership abilities with the ability to influence young girls, helping them aspireand achieve their personal best.- Design and implement weekly schedule, activities, and programming for each camp group.- Identify and respond to camper behavioral issues, and report concerns to camp leadership.

Foz Do Iguaçu, Paraná

- Provide free legal aide to underserved individuals and families.- Write drafts of contracts, letters, and legal documents.- Gather information about cases.- Assist during trials and hearings.

Foz Do Iguaçu, Paraná

- Assisted a private practice attorney with research, trial prep, case brief and worked directlywith clients.- Assist during trials and hearings.- Answer phone calls, respond to emails and greet clients.- Schedule meetings, appointments, and interviews.

Bachelor'S Degree, Law

Certificate, English

Activities and Societies: 1 month exchange program to immerse and study English