Leanne Waldal

Leanne Waldal Email and Phone Number

Strategic Customer Success Manager @ Rally UXR
San Francisco, CA, US
Leanne Waldal's Location
San Francisco, California, United States, United States
Leanne Waldal's Contact Details
About Leanne Waldal

I love people and technology and teaching and learning. My strengths are flexibility, adaptability, with detail oriented inclusive processes, collaboration, and learning quickly.My ideal job is managing researchers and research operations and helping researchers grow in their careers while helping a business grow.In all of my research leadership roles I have defined and created research operations practices and processes and teams, local and global, for B2B, B2C, and B2B2C products.People who have been managed or mentored or coached by me appreciate my cheerful energy, the depth and breadth of my experience in research, and the help I provide with collaboration and processes. (scroll down to Recommendations)I've designed and facilitated 200+ workshops focused on innovation, research sprints, aligning a team on where to go, and teaching research and customer centricity to teams of people across roles and organizations.Strengthsfinder Top Strengths: WOO (Winning Others Over), Analytical, Communication, FuturisticStandOut Top Strengths: Teacher, ProviderWorked at: McCaw Cellular, AT&T Wireless, Organic Online, Dropbox, Autodesk, New Relic, Bold, projekt202/Amdocs, HOVER, ADPConsulted at: Macromedia, Bank of America, Saks, Nokia, Lucasfilm, Apple, Webvan, StubHub, Evernote, Snapfish, J Crew, Sephora, Salon, Savage Beast (now Pandora), Siri (before purchase by Apple), Rhapsody (now Napster), Sega, Electronic Arts, Etsy, Blurb, NY Times, Sony, AOL, Softcoin, Corbis, Sigma Computing, SolarWinds, Netsuite, Cisco, Zeta Global, Northwestern Mutual, Stanford, Sun Microsystems, and startups that are no longer with us.

Leanne Waldal's Current Company Details
Rally UXR

Rally Uxr

View
Strategic Customer Success Manager
San Francisco, CA, US
Website:
rallyuxr.com
Employees:
31
Company phone:
(877)929-6687
Company email:
Contactadp@adp.com
Leanne Waldal Work Experience Details
  • Rally Uxr
    Strategic Customer Success Manager
    Rally Uxr
    San Francisco, Ca, Us
  • Dovetail
    Solutions Architect
    Dovetail
    San Francisco, Ca, Us
  • Adp
    Principal
    Adp Jun 2023 - Present
    Roseland, New Jersey, Us
    Leading research and AI projects, while improving Research Ops, across teams.* Top Performer* Mentoring and helping researchers, designers, and others with career and research advice* Research sprints used to invent new HCM product features launching in 2024 (and patent application in process)* Mixed research informed and changed the product strategy and product name for a D2C/B2C new mobile product, using AI* Helping improve research operations and delighting clients * Project management collaborations, with design, product, dev, marketing, service, sales, to drive action on experience gaps* Teaching teams how to innovate, prioritize, collaborate
  • Self-Employed
    Research & Strategy Consultant
    Self-Employed May 2018 - Present
    Industries: Tech, SaaS, Insurance, Financial Services, Media, Marketing, Retail, Startups, HealthcareAdvising companies and people with:- Research to define product market fit- How to create efficient research operations- Team strategy and growth and roadmaps- Innovation and alignment workshops- Research and customer centricity workshops- Research sprints- Scaling research and data and research operations- Coaching for early career researchers (research impact and influence) and newly promoted research managers
  • Hover Inc.
    Director Of Research
    Hover Inc. Jun 2021 - Oct 2022
    San Francisco, California, Us
    Industries: Construction, Insurance, Homeowners- Created new research team, with research strategy and operations, career ladders and growth plans, and led v-teams across accessibility research, market research, field research- Improved communications (from nothing to regular comms) with goal setting and tracking, regular status reports, presentations and marketing of research insights, project planning and accountability- Generated new leads for sales teams via research with customers while introducing customers to product teams who had trouble getting access to customers- Ran market research, to impact new product strategy, to define needs for a new consumer market- Field research to deeply understand customer journey, and inform product strategy, while training teams on contextual research
  • Projekt202
    Director, Research And Strategy
    Projekt202 Jan 2020 - Jun 2021
    Dallas, Tx, Us
    Industries: Tech, Startups, Banking, Financial services- Business development, bringing in new clients and expanding the services- Project management for B2B & consumer & strategy projects- Designed and led mixed method research to digitally transform a bank- Led research to define key personas and market segments for a growing startup- Designed curriculum to teach workshops, with clients, about research, customer-centricity, and measuring experience
  • Bold
    Director Of Research And International Growth
    Bold Aug 2019 - Jan 2020
    San Juan, Pr
    Industry: consumer job seekers- Defined new research team and research practice with quarter by quarter plan for how to grow the team- Led mixed method strategic research in the EU and used research insights to define growth strategy for web and mobile products in EU countries- Defined a research strategy, with research operations and new team, while training teams in research practices and methods
  • New Relic, Inc.
    Senior Director, Product Research
    New Relic, Inc. Jun 2018 - Mar 2019
    San Francisco, Ca, Us
    Industry: Tech- Defined research vision and strategy, with research operations and research career plans, while hiring and growing global team- Designed and facilitated workshops to help teams innovate with AI- Led B2B research, with sales team, to double customer subscription renewal rates- Research answered questions about and informed strategies for self-serve churn, measured a user experience, taught new methods for product and others to do their own research, and designed competitive benchmarking- Worked cross-functionally with leaders in design, product, engineering, data, sales to understand and improve customer experiences
  • Autodesk
    Director Of Research And Analytics
    Autodesk Aug 2016 - Apr 2018
    San Francisco, Ca, Us
    Industries: Architecture, Engineering, Construction, Design- Owned research and analytics strategy for portfolio of 2D/3D design software, aligning projects with business priorities for global team of researchers and data analysts- Led cross functional team, working with sales, using research and analytics and AI, to define a new product- Created Autodesk Research Community (https://www.autodeskresearchcommunity.com/)- LUMA instructor and facilitator with high NPS score (design thinking workshops)
  • Dropbox
    Head Of Research
    Dropbox May 2014 - Jul 2016
    San Francisco, California, Us
    Industries: Consumer and SMB to Enterprise across industries- Grew and led the first research team focusing on future of work and collaboration using qualitative and quantitative research with the support of new research operations team and defining researcher levels and career growth for the team- Customer and market research to define the buyer journey for Dropbox for Business and informing strategies for marketing and sales- Led team doing mixed-method research to define knowledge worker segments and personas and journeys (stories from this research showed up in a CEO keynote 3 years later https://www.youtube.com/watch?v=LODMBtpmZlw)
  • Otivo, Inc
    Founder And Ceo
    Otivo, Inc Aug 1997 - Apr 2014
    Us
    Industries: Retail, Games, Media, Financial Services, Tech, Startups- Research and QA Consulting Agency- Founded and ran agency from start to end, business development and sales averaging 75 projects/year for 200 companies from startups to Fortune 100- Research and Analytics and QA projects focused on web, mobile, devices, marketing, concepts
  • Electric Minds
    Qa Manager
    Electric Minds 1997 - 1997
    Manage QA testing for minds.com - which was a social and content web site, started by Howard Rheingold
  • Organic Online
    Qa Manager
    Organic Online 1996 - 1997
    Us
    Manage QA testing for all the corporate web sites developed by Organic including first web sites for Kimberly Clark, Nike, McDonalds
  • At&T Wireless Services
    Statistician
    At&T Wireless Services 1994 - 1996
    Dallas, Tx, Us
    Analyzed large datasets for database marketing group, started when it was McCaw Cellular (with those old Motorola brick phones) using SPSS on a Sparcstation. Predictive modeling using neural networks. Regression analysis. Some AI.
  • Mccaw Cellular Communications
    Statistician
    Mccaw Cellular Communications 1993 - 1994
    Us
    Analyze data. Predictive modeling using neural networks and AI.Now this role is named Data Scientist

Leanne Waldal Skills

Web Applications Android Mobile Devices Usability Testing Mobile Applications Quality Assurance Web Development Information Architecture Wireless Iphone Project Management User Experience User Interface Design Mobile Technology Testing Usability User Experience Design User Centered Design User Interface User Research Fashion Cocktails Shoes Web 2.0 Human Computer Interaction Wireframes Research Parenting Market Research Start Ups

Leanne Waldal Education Details

  • University Of Washington
    University Of Washington
    Economics

Frequently Asked Questions about Leanne Waldal

What company does Leanne Waldal work for?

Leanne Waldal works for Rally Uxr

What is Leanne Waldal's role at the current company?

Leanne Waldal's current role is Strategic Customer Success Manager.

What is Leanne Waldal's email address?

Leanne Waldal's email address is le****@****202.com

What is Leanne Waldal's direct phone number?

Leanne Waldal's direct phone number is +141550*****

What schools did Leanne Waldal attend?

Leanne Waldal attended University Of Washington.

What are some of Leanne Waldal's interests?

Leanne Waldal has interest in Civil Rights And Social Action, Science And Technology, Education, Poverty Alleviation.

What skills is Leanne Waldal known for?

Leanne Waldal has skills like Web Applications, Android, Mobile Devices, Usability Testing, Mobile Applications, Quality Assurance, Web Development, Information Architecture, Wireless, Iphone, Project Management, User Experience.

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