Lawrence White Email & Phone Number

Cleveland, Oh, Us

Remote

★ Certified for, and facilitated, several CDC-approved training courses, both virtual and in-person★ Supported the conversion and update of CDC-approved training courses to be delivered both virtually and in person★ Developed new courses to meet the needs of the HIV prevention workforce and requirements set for CDC approval★ Supported the data analysis and evaluation of training courses for the National HIV Classroom Learning Center {NHCLC}★ Cross-trained to facilitate several training courses for the Leadership Training Institute {LTI}

United States

★ Coordinated and assisted with the continual training, supervising, and evaluating of visitor services staff★ Ordered and maintained office supplies, ticketing system supplies, and cleaning supplies.★ Compiled attendance data and prepared weekly reports, as well as quarterly board reports; streamlined reporting to ensure accuracy, and established best practices for data collection

Cleveland, Ohio, United States

★ Implemented and facilitated D-Up: Defend Yourself, graduating over 240 Opinion Leaders of LGBTQ African American young adults.★ Utilized various outreach strategies to recruit high-risk youth to increase HIV prevention and increased HIV Testing.★ Facilitated several on and off-site community sexual health workshops monthly.★ Increased member intake and event attendance by implementing several successful community-focused events, tailored specifically for the primary population we served.

Cleveland, Ohio, United States

★ Supervised stockroom processing and maintaining incoming merchandise.★ Implemented time management strategies that increased productivity by 40%.★ Created protocols to maintain Burlington’s operation standards.

Cleveland, Ohio, United States

★ Trained and supervised café staff on maintenance and procedures.★ Streamlined internal protocols, cutting administrative time in half.★ Coached areas of customer service, leading to a sales increase of $2,000

★ Processed intake data at the Beyond Identities Community Center with ATGC.★ Implemented age appropriate workshops addressing social issues among LGBTQAfrican American youth.★ Provided mentorship by teaching important life skills and navigating cognitivedisciplines.

Quickly and efficiently processed customer disputes, claims, and merchandise returns.Successfully trained 20 newly hired cashiers.Processed sales transactions quickly and efficiently.Found quick solutions to developing issues.

Rose to the status of Floor Lead and monitored, trained, and directed over 60 entry level call center representatives.Efficiently assisted supervisors by providing employees with guidance in handling minor and complex problems. Addressed and resolved escalated issues, complaints, and disputes.Increased productivity by finding simpler and more effective ways to use the company system during customer calls.

Cleveland, Ohio

* Studied management methods in order to improve workflow.* Screened and distributed incoming correspondence; transmitted information; scheduled meetings and arranged appointments.* Prepares letters, reports, records, and other related documents from rough drafts and corrected copies; proofreads completed materials and makes corrections.

* Memorized lines, scripts, and choreography to be performed in front of a live audience.* Monitored and retaught dance choreography to other dancers.* Created and Hosted several promotional and social events to boost audience participation and sales.

* Prepared lesson outlines and plans in assigned area and submitted outline to teacher for review.* Presented subject matter to students, utilizing a variety of methods and techniques, such as lecture, discussion, and supervised role playing.* Assisted students, individually or in groups, with lesson assignments to present or reinforce learning concepts.