Lakisha Whitehead Email & Phone Number

St. Louis, MO

Performs routine administrative tasks in support of the World Markets Foreign currency, precious metal products and related trade settlement activity. This includes review and process of incoming/outgoing domestic and foreign wires and checks. Process client and intercompany payment transactions. Initiate Swift messages in response to client or broker.

St. Peters, Missouri

Maintained a positive customer relationship and interactions to resolve collection issues in a timely manner.Applied cash daily for assigned portfolio of accounts to specified invoices.Researched problems with deposits and payments.Balanced cash receipts to cash applied in accounts receivable.Analyzed invoices and credit memos across various MRP/ERP.

St. Louis, Missouri

Analyzed and maintained customer accounts. Analyzed activity and statements as questions aroseCommunicated with branch associates to collect large margin deficienciesMonitored daily margin reports for customer and firm risk exposure, enforced industry and internal policies, analyzed and approved requests for FINRA (Financial Industry Regulatory Authority).

St. Louis, Missouri

Trained associates on ACATS proceduresProvided back up for department supervisor and ACAT team membersAssisted branches with questions on account transfer procedures, probable issues with transfer paperwork and correspondence by phone, email and/or ECMConfirmed customer account information and account transfer procedures with other financial institutions.

St. Louis, Missouri

Trained associates on incoming/outgoing wire proceduresBalanced incoming/outgoing wire reports from previous business dayCorrected journal entry errors on customer accounts to balance accounting discrepancies if neededBooked incoming/outgoing wire transfers to Scottrade customer accounts Wired funds through the Federal Bank System via US Bank.