Lashonda W. Email & Phone Number

Raleigh, Nc

• Prepared and cooked meals following standardized recipes.• Managed accurate documentation of food preparation and assisted in the collection of monies for deposits.

Raleigh, North Carolina, United States

Demonstrate expertise in Tesla’s products and services and stay updated on EV trends and local incentives. Prepare customer loan and DMV documents and collaborate with other employees to ensure successful delivery appointments.

Raleigh-Durham-Chapel Hill Area

• Assist customers with setting up appointments • Continual customer knowledge base through internal training opportunities, external sources, and self-education.• Assist customers with self-progression to decrease time in store and increase customer's experience. • Promptly respond to general inquiries from customers and customers via email and phone. • Make requested policy changes and submit information to the correct department for fulfillment requests. • Identify issues and provide resolutions to payoffs, vehicle transfers, appraisals and etc.

• Assist customers with inbound calls regarding making payments for premiums.• Promptly respond to general inquiries from members, staff, and clientele via email, phone, and fax.• Make requested policy changes and submit information to the correct department for fulfillment requests.• Counsel members on options for service and coverage. • Identify issues and provide resolutions to claims, billing, and web support questions.

Raleigh, Nc

• Answer incoming calls and make outbound calls to patients regarding billing and payments• Collect payments and reach monthly goals• Set up payment arrangements on accounts to prevent transfer to collections

• Promptly respond to general inquiries from members, staff, and clientele via email, phone, and fax.• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.• Make requested policy changes and submit information to the correct department for fulfillment requests• Counsel members on options for service and coverage. • Identify issues and provide resolutions to open ended claim, billing, eligibility, web support and enrollment questions.• Cross-trained and provided back-up for other areas within the customer service department.

Medical/Clinical Assistant

Phlebotomy Technician/Phlebotomist

Associate Of Arts - Aa, Psychology

Full Spectrum Doula

Associate Of Science - As, Clinical Psychology