Laura Williams Email & Phone Number

Chicago, IL, US

Chicago, IL, US

• HCSC (BCBS of IL, MT, NM, OK, TX) provides healthcare coverage & administration to over 22 million members
• Manages product design and delivery teams for assigned HCSC medical complementary (add-on) and pharmacy products. Annual product investment budget managed is 8 to 10 million dollars. Enterprise engagement occurs with.
• Develops and conducts training for product delivery consultants on best practices and processes.
• As a member of the Delivery Optimization Team, developed KPIs, data collection, JIRA dashboards and leadership reporting on product delivery and success KPIs.
• As a member of the COVID-19 governance taskforce, provided cost and utilization analytics, trending, and status reporting to senior leadership on healthcare services mandated by state and federal governments due to the.

Indianapolis, Indiana, US

• A $25M company that provides a cloud-based, digital omni-channel engagement platform to healthcare payer industry.
• Directed the product management, data science, and UX teams, overseeing seven direct reports in managing the cloud-based product platform (AWS/Azure), six core products and a dozen add-on products, including mobile.
• Collaborated with executive team on product strategy and partnered with engineering to forecast business case costs.
• Defined MVP scope and roll-out options for business cases and new product investments.
• Managed multi-department commercialization process for all product releases.
• Negotiated the product integration approach with partner companies in referral and reseller arrangements.

US

• Verilet merged with Healthation and rebranded to Aldera (now Evolent Health), forming a $25M healthcare tech company that offers an enterprise payer system, data warehouse, and HIPAA-compliant web portals to the.
• Defined product vision for target markets, including provider-sponsored health plans, government plans, and commercial markets; oversaw product partnership development for build, buy, partner strategy and pricing.
• Teamed with sales and marketing to define win themes, launch plans, RFP responses, messaging, and positioning.
• Drove partnership development and integration approaches with seven partner companies, including care management, premium payment, clinical analytics, print fulfillment, and provider data cleansing.
• Directed the new member portal UX investment, including shopping, multilingual, and mobile support.
• Transformed the Aldera claims and billing platform to be sold as a financial management system for state-based marketplace with three states purchasing and implementing the platform solution.

US

• Joined as a Consultant and advanced through positions of increasing accountability, including Business/Data Analyst, Director of Data Integration & Business Analysis, Director of Software Engineering, and Director of.
• Directed 12 engineers in completing all enhancements and support for the AboveHealth platform; oversaw product releases, including quality control, product documentation, and CBT training development.
• Led data integration team for all client-facing tasks associated with client implementations, including designing data integration solutions, data mapping, data promotions, production support, X12, and proprietary.
• Designed AMISYS Advance Adapter to extract, transform, and load data from AMISYS system to AboveHealth portal; resulting adaptor and platform became ‘portal of choice’ for AMISYS system and contributed eight portal.
• Led product configuration and data integration activities for 10 client implementations.
• Managed the offshore QA team and rolled out platform regression testing and automation.