Preparing and providing CRD documents for the customer according to the projectPreparing the implementation plan (IP address, cable connection, Layer2 design) with the document before the projectPresent to the customer about the design and implementation steps for the project.Involve and lead the project implementation from the rack mounting steps to the UAT steps.Discuss and align with other teams (Security, Network, Project, 3rd Party vendor) for the project implementation.Troubleshooting the issue during the project and trying to solve the case with minimum impact to the project timeline and production traffic.Provide the system guide document with each step of configuration to the customer.Provide the knowledge transfer session about the project to the customer.Involve and assist the support team in solving the issue of the project that happened in the project stage.Communicate with respective vendors for each issue of the project.Internal kick-off process with the Internal team such as the Project Management team, and engineer teamMeeting with customers for the project implementation stage and for the presale process stageLead and guide the junior engineer for the project implementation.

Preparing and supplying MoP documents for the customer according to the support.Prepare the scope of work, and change management process for the support process.Present the solution proposal, pros, and cons of the design to the customer.Assisting customers through various channels (phone, email, chat) and addressing their technical issues in a professional and timely manner.Investigating and diagnosing complex technical problems reported by customers to identify the root cause and provide effective solutions.Handling high-priority or critical issues.Upgrading firmware and Troubleshooting the VMware ESXi, Cisco UCS, Cisco Switch, EMC Storage, and EMC networker.A willingness to work in shifts and be available for 24/7 on-call support if required.

Cisco Router and Switch configuration and troubleshooting.Watch Guard Firewall 2 series, and 3 series configurations, and troubleshooting.FortiGate Firewall 40C, 60C, 80C, 600C configuration, and troubleshooting. Pet Link Firewall router configuration and troubleshooting.3G Router configuration and troubleshooting.Wireless Router, Access Point Installation, configuration, and Troubleshooting. IPsec VPN configuration. VLAN, Ether channel configuration.

Laptop, Printer (Inject, Laser) Hardware Installation and Troubleshooting, Software Installation.Window XP, Vista, and Windows 7, Installation and Troubleshooting. Window Server 2003 and 2008 Installation.PC Hardware troubleshooting and diagnosis.Identify the accurate root cause of the issue. Good problem isolation in OS troubleshooting.Wireless router configuration and Troubleshooting.Local Area Network Installation and Troubleshooting.