Financial Advisor - Marketing Manager - Client Relationship Manager - Project ManagerMBA - Series 7 - Series 66Proven track record of developing and overseeing the execution of holistic financial plans that focus on the unique goals and dreams of each respective client; receiving my initial training at Ameriprise Financial. I am comfortable meeting one-on-one with clients to gather their financial information and ultimately present recommendations. My experience includes consultative sales as part of the financial planning process.Instrumental in improving the quality of client service delivered in multiple firms; modifying the approach, preparation and execution of client review meetings, and mandating the consistent use of client relationship management (CRM) tools to effectively track client interactions and promised deliverables. Extensive experience in marketing and advertising, developing my skills at top regional marketing firm. Responsible for overseeing all strategic planning, campaign development, and timely delivery of all campaign elements for multiple accounts representing different industries. Also gained experience at the fastest growing unit of a leading customer service company. Educated and developed rapport with U.S.-based sales executives, training them on what business was an appropriate fit for this particular business unit and facilitated on-sight visits, a key marketing component.My skills and expertise include: - Gathering relevant client data, completing the analysis and delivering client-focused financial plans- Obtaining marketing data, preparing team brief, and overseeing project development and execution- Tracking campaign effectiveness, compiling results, interacting with clients on current and future projects - Monitoring client financial progress, preparing reports, and conducting ongoing client meetings- Making suggestions on operation procedures that can enhance client relationships and service continuity- Spearheading projects other team members don't have time to explore or implement- Writing marketing plans and other materials for internal (team) and client communications
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Wealth ManagerGlobal Wealth Management Apr 2019 - Jan 2020Miami/Fort Lauderdale AreaMy skills and expertise were tapped into with specific focus on raising the bar of service to existing clients. Under my leadership, client satisfaction improved through simple solutions such as returning calls in a timely manner, properly managing client requests, proactively capturing day-to-day client interactions and meeting promised deadlines. In one-on-one client meetings, I educated clients about the products and services they were utilizing, provided information that helped them understand their progress, and explored options that could help move them forward on their path of financial freedom and success. -
Relationship BankerJpmorgan Chase & Co. Jul 2017 - Mar 2018Coral Springs, Florida, United StatesInteracted with customers on a day-to-day basis, providing solutions tailored to their individual needs. Deepened Customer/Chase relationship by introducing them to relevant solutions such as private banking, mortgage loans and small business management tools. -
Client Relationship ManagerCampbell Wealth Management Jun 2013 - Jan 2016Alexandria, VaAs a client relationship manager in Alexandria, Virginia, I proactively met with clients in the Washington, D.C. area to review and update their comprehensive financial plans. The firm's focus was primarily on clients reaching or currently in retirement -- ranging from government employees and contractors to other professionals and retirees who were navigating various transitions in life. Worked with surviving spouses to understand their current situation and identify solutions that aligned with their new, evolving retirement lifestyle. -
Financial AdvisorIfocus Financial Jul 2011 - May 2013Falls Church, VaUtilizing my diverse range of management, marketing and financial planning skills, I developed and documented all operations and client service procedures so this start-up RIA firm could commence business. This included creating CRM workflows, which facilitated a more efficient on-boarding process for new clients and tracking of annual financial planning. Developed the procedures and written communications targeted at new business prospects and facilitated the transition of multiple clients to iFocus from these partnerships. Most importantly, worked one-on-one with clients to understand their personal situations and goals so appropriate solutions could be utilized to help them work towards financial independence.
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Financial AdvisorAmeriprise Financial Services, Inc. Aug 2003 - Oct 2009Built a financial planning practice of 200 clients through personal networking, marketing and company partnerships. Developed several "best practice" tools utilized by other advisors. Selected by management to resolve issues with disgruntled or challenging clients, which resulted in continuation of business and revenue. I worked with clients at all stages of life and helped them understand the importance of a comprehensive approach to financial well-being.
Lisa Winward Education Details
Frequently Asked Questions about Lisa Winward
What is Lisa Winward's role at the current company?
Lisa Winward's current role is Corporate & Agency Marketing Experience - Data Gathering & Planning - Team Guidance & Client Relationship Management.
What schools did Lisa Winward attend?
Lisa Winward attended Brigham Young University, University Of Utah.
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Lisa Winward
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Lisa McKenzie
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