Appointed to be on an elite sales team due to high sales performance and conversion rates• Consistently surpassed sales goals and upped conversion rates by leveraging customer service and communication skills to build and sustain positive business relationships with clients, resulting in a continued interest in UnitedHealth Group’s products and services• Develop sales and marketing methodologies to drive sales to Unitedhealthcare IEX campaign on the market • Lead analytics effort to better understand user experience of core SaaS and mobile products• Assist clients by providing knowledgeable consultations and demonstrate product use• Coordinate data collection from surveys and market research

• Leverage sales expertise to consistently achieve upwards of 120% on sales goals. • Provide premium customer service to clients, travel/insurance agents and other organizations for multiple travel insurance products. • Offer support services from sales, benefit explanation to online assistance while maintaining your pipeline and activities through Sales Force/CRM• Establish and maintain key relationships and business contact within the community and targeted industries, segments and strategic initiative to create opportunities for growth.• Helped customers identify services/products that is best suited to their needs.

• Successfully developed a network of varied service providers for homeowners to choose from by leveraging research and relations expertise to establish and nurture business relationships.• Made cold calls to service providers to discuss Angie’s List value proposition, products, and advertising options• Developed targeted marketing strategies based on service provider’s needs; managed negotiations and conflicts.• Guide service providers through background check authorization and approval process• Negotiated contract renewals and built complex services solutions tailored to meet individual client needs. • Resolved customer issues and escalations while maintaining a positive and professional attitude to ensure customer retention and increase the rate of win-back customers.

• Achieved a 25% increase in sales and customer satisfaction by quickly building rapport with customers and accurately assessing their needs in order to make recommendations and upsell.• Increase sales 28% by providing a customer service oriented environment through selection, training and development of staff. Set, evaluated and reached short term and long term goals for store and staff.• Promoted sales by ensuring merchandise was displayed in prominent locations throughout the store• Effectively delegated and ensured timely completion of tasks to ensure organizational goals are met.• Successfully recruited and hired talented management and sales associates based on business needs

• Won multiple company-wide awards for sales and service, including Highest Gross Profit, Highest Increase in Sales, and Manager of the Year three years in a row.• Set a new record for the highest “Sales Scorecard” in Batteries Plus history (97% to goal).• Recruited, developed, and motivated high performing teams which repeatedly ranked number 1 • Managed and turned around three locations, achieving continuous outstanding performance reviews from upper management, customers, and secret shoppers.• Successfully passed every single company audit and lead in LED light bulb sales for consecutive yearss

• Managed and oversaw all aspects of a recently opened store, successfully growing the percent to goal from 74% to 102%.• Created detailed sales action plans which assisted in the coaching of sales representatives to improve performance to over 95% attainment in customer satisfaction and 10% increase in sales• Managed inventory control/Shrinkage by conducting weekly and monthly counts• Improved overall customer satisfaction from 80% to 93% by implementing realistic targets and demonstrating accountability

• Sold over $2mm of merchandise in a commission based store, through effective sales strategies.• Engage customers in order to provide to them what they need in terms of product and quality services by demonstrating technical selling skills and product knowledge• Specialized in closing sales with a diverse customer base, ensuring success under any circumstance.• Increased store profitability by acquiring and managing small business accounts• Conducted offsite presentations to promote company products and services• Drove sales through upselling products based on customer's past purchases and preferences.

• Sold high definition products and installation services, including televisions, cable and internet.• Maintained a top selling record in each category possible in sales department.• Cross trained on all areas of store management including visual merchandising, transfers, inventory, and cash register to improve operations and customer service.• Provided timely and appropriate feedback to all store associates concerning performance, coaching, conducting performance coaching discussion as appropriate and writing and presenting weekly performance appraisals