Lance Jackson Email & Phone Number

Indianapolis, IN, US

US

• Appointed to be on an elite sales team due to high sales performance and conversion rates
• Consistently surpassed sales goals and upped conversion rates by leveraging customer service and communication skills to build and sustain positive business relationships with clients, resulting in a continued interest.
• Develop sales and marketing methodologies to drive sales to Unitedhealthcare IEX campaign on the market
• Lead analytics effort to better understand user experience of core SaaS and mobile products
• Assist clients by providing knowledgeable consultations and demonstrate product use
• Coordinate data collection from surveys and market research

Carmel, IN, US

• Leverage sales expertise to consistently achieve upwards of 120% on sales goals.
• Provide premium customer service to clients, travel/insurance agents and other organizations for multiple travel insurance products.
• Offer support services from sales, benefit explanation to online assistance while maintaining your pipeline and activities through Sales Force/CRM
• Establish and maintain key relationships and business contact within the community and targeted industries, segments and strategic initiative to create opportunities for growth.
• Helped customers identify services/products that is best suited to their needs.

Denver, CO, US

• Successfully developed a network of varied service providers for homeowners to choose from by leveraging research and relations expertise to establish and nurture business relationships.
• Made cold calls to service providers to discuss Angie’s List value proposition, products, and advertising options
• Developed targeted marketing strategies based on service provider’s needs; managed negotiations and conflicts.
• Guide service providers through background check authorization and approval process
• Negotiated contract renewals and built complex services solutions tailored to meet individual client needs.
• Resolved customer issues and escalations while maintaining a positive and professional attitude to ensure customer retention and increase the rate of win-back customers.

Philadelphia, PA, US

• Achieved a 25% increase in sales and customer satisfaction by quickly building rapport with customers and accurately assessing their needs in order to make recommendations and upsell.
• Increase sales 28% by providing a customer service oriented environment through selection, training and development of staff. Set, evaluated and reached short term and long term goals for store and staff.
• Promoted sales by ensuring merchandise was displayed in prominent locations throughout the store
• Effectively delegated and ensured timely completion of tasks to ensure organizational goals are met.
• Successfully recruited and hired talented management and sales associates based on business needs

Hartland, WI, US

• Won multiple company-wide awards for sales and service, including Highest Gross Profit, Highest Increase in Sales, and Manager of the Year three years in a row.
• Set a new record for the highest “Sales Scorecard” in Batteries Plus history (97% to goal).
• Recruited, developed, and motivated high performing teams which repeatedly ranked number 1
• Managed and turned around three locations, achieving continuous outstanding performance reviews from upper management, customers, and secret shoppers.
• Successfully passed every single company audit and lead in LED light bulb sales for consecutive yearss

• Managed and oversaw all aspects of a recently opened store, successfully growing the percent to goal from 74% to 102%.
• Created detailed sales action plans which assisted in the coaching of sales representatives to improve performance to over 95% attainment in customer satisfaction and 10% increase in sales
• Managed inventory control/Shrinkage by conducting weekly and monthly counts
• Improved overall customer satisfaction from 80% to 93% by implementing realistic targets and demonstrating accountability

• Sold over $2mm of merchandise in a commission based store, through effective sales strategies.
• Engage customers in order to provide to them what they need in terms of product and quality services by demonstrating technical selling skills and product knowledge
• Specialized in closing sales with a diverse customer base, ensuring success under any circumstance.
• Increased store profitability by acquiring and managing small business accounts
• Conducted offsite presentations to promote company products and services
• Drove sales through upselling products based on customer's past purchases and preferences.

• Sold high definition products and installation services, including televisions, cable and internet.
• Maintained a top selling record in each category possible in sales department.
• Cross trained on all areas of store management including visual merchandising, transfers, inventory, and cash register to improve operations and customer service.
• Provided timely and appropriate feedback to all store associates concerning performance, coaching, conducting performance coaching discussion as appropriate and writing and presenting weekly performance appraisals

Master Of Business Administration - Mba, Information Technology Management

Bachelors Degree, Business Administration

Associates Degree, Business

High School Diploma